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Complaint Mediation Program

The Tucson Police Department, in conjunction with the Independent Police Auditor and Our Family Services , at 520-323-1708 xt 504, is piloting a Mediation Program to address selected citizen complaints pertaining to customer service issues. The program is intended to provide a structured, confidential, and voluntary forum that brings together citizens and police officers to discuss citizen concerns, clarify issues, improve communications and craft mutual agreements that resolve conflict. A trained neutral mediator will facilitate the mediation sessions. For more information on the Mediation Program, contact the Tucson Police Department Office of Internal Affairs, at 520-791-4426 or the Independent Police Auditor, at 520-791-4593.

Why Mediation?

Citizen complaints of police misconduct often stem from poor communication and misunderstandings between parties. The Tucson Police Department Mediation Program was designed to provide a structured, confidential, and voluntary forum that brings together citizens and Department members to discuss citizen concerns, clarify issues, improve communications and craft mutual agreements that resolve conflict.

Mediation Benefits

When citizen complaints can be resolved without an official process or investigation, community and police relations can be improved. It is an opportunity for both citizens and police officers to learn from each other.

How Does It Work?

Mediation involves the informal resolution of complaints through a face-to-face meeting in which a professional mediator serves as a neutral facilitator. The process is voluntary and confidential and is conducted in a neutral environment.

What Types Of Complaints Are Mediated?

  • Customer Service Complaints
  • Rudeness
  • Attitude
  • Demeanor

What Types Of Complaints Are Not Mediated?

  • Excessive Force
  • Criminal Conduct by a Department Member
  • Arrests
  • Biased Based Policing
  • Threats/Intimidation

Who Do I Contact?

Citizen complaints of police misconduct may be filed with:

The Tucson Police Department
Office of Internal Affairs
270 S. Stone Ave.
Tucson, AZ 85701-1917
520-791-4426
The Independent Police Auditor
100 N. Stone Ave., Suite 610
Tucson, AZ 85701
520-791-4593
520-791-5140 (fax)

If the complaint is determined to be eligible for mediation, and both parties are willing to participate in the program, the Mediation Coordinator will contact each party and determined scheduling preferences. The complaint will then be referred to Our Family Services to coordinate the mediation session.