View/Pay Your Utility Bill

 Online Payments

homeowner paying bill online with phone and credit card

For streamlined bill payments every month, go with paperless convenience and sign up for online payments. Through your personalized online payment portal, you can create a secure account to:

  • Set up payment methods
  • View statements electronically
  • Set up Autopay
  • Sign up to receive paperless billing notices by email or text
  • Set up Text-to-Pay

Pay Now or Create A Payment Portal Account

Take 12 minutes to register with these instructions(PDF, 4MB) or log in to Pay Now. For instructions in Spanish, click here(PDF, 4MB)

Customers have the option to sign up for paperless billing once logged in to the payment portal. 

Pay Now / Sign Up

Make a One-Time Payment

You can make a one-time payment at any time, no registration required. For instructions in English, click here(PDF, 3MB). For instructions in Spanish, click here(PDF, 2MB)

Make One-time Payment

Other Ways to Pay

Pay 24 hours a day using:
-MasterCard, Visa, Discover
-Or electronic check
Interactive Voice Response system: (520) 791-3242

Use the pre-addressed envelope included in your bill or mail to:
City of Tucson
P.O. Box 51040
Los Angeles, CA 90051-5340

- City of Tucson payment dropbox locations

Low Income Assistance/High Bill-Usage Alert

Low Income Assistance Program

Programa de Asistencia para Clientes de Ingreso Bajos

High Bill/Usage Alert Help

PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on this page or contact Customer Service directly using one of the methods available below.

Contact Us

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)


Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 201 N Stone Ave. 8:30 am-4:30 pm
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: