High Bill / Usage Alert Help

Smart home water guide

Did you receive a bill showing a "high usage" alert?

If you did not knowingly use (or lose) a lot of water in the last month, chances are you may have a leak on your property.

Leaks can occur anywhere water flows: in the service line from the meter to your home, toilet, evaporative cooler, irrigation system, water heater, swimming pool, spa, water treatment system, and more. Some water leaks are slow and difficult to detect.

Tucson Water cannot locate leaks on private property. However, Smart Home Water Guide has information and suggestions to help you find out where your water may be going. Click on the title or on the image at right to access or download the booklet.

Para leer Guía del Agua de la Casa Inteligente, Fácil y Detallada

Once the Smart Home Water Guide's visual leak steps have been followed, Tucson Water Utility Service Representatives can submit a High Bill Investigation work request to ensure there is not a leak at the meter. During the visit to the property, Tucson Water will verify the meter number, check for continuous flow, visually inspect the meter, pull the readings (if appropriate meter type), and leave a report for the customer to review (Common places meter box, door, mailbox). If you are interested in this free service, please complete the form below or call us at 520-791-3242 and ask for a High Bill Investigation.

High Water Bill Investigation Request

Contact Us

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)


Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 201 N Stone Ave. 8:30 am-4:30 pm

TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com