E-Scooter Program

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2022/2023 CITY OF TUCSON'S SHARED MOBILITY PERMIT PROGRAM

APPLICATION MATERIALS AND SUPPORTING DOCUMENTS

Permit Application
Attachment A: Permit Requirements
Attachment B: Insurance Requirements
Attachment C: Indemnity Agreement
Attachment D: Device Servicer Certification
Attachment E: Maps

2019 TUCSON'S E-SCOOTER PILOT PROGRAM

The City of Tucson is exploring new ways of providing flexible, affordable, and accessible multi-modal transportation options for all. To support this goal, and address the challenges introduced by new technologies, the City launched a 6-month Shared Mobility Pilot Program. The Pilot launched on September 12, 2019 with two operators: Bird and Razor. Each operator can deploy and up to 500 scooters (1,000 total), with the option of launching an additional 250 scooters in "opportunity zones" - characterized by a high percentage of low-income households without access to a motor vehicle.

PILOT PROGRAM: EVALUATION REPORT

E-Scooter Pilot Program Evaluation Report

PILOT PROGRAM: FACT SHEETS

PILOT PROGRAM: PERMIT REQUIREMENTS

MID-PILOT PROGRAM: ACTION PLANS

Bird Action Plan (December 2019)
Razor Action Plan (December 2019)

WHAT IS E-SCOOTER SHARE?

E-scooters emerged in 2017 as a new shared mobility service in the United States. Like bike share and car share, the service provides a shared vehicle – an electric-powered scooter – to rent for one-way trips.

HOW DOES E-SCOOTER SHARE WORK?

To begin a rental, users unlock a scooter through the company’s smartphone app. Some companies offer a call or text service to unlock for those without smartphones. To end a trip, users park the scooter on the sidewalk close to the curb and out of the pedestrian travel zone. Many companies require riders to confirm they have parked the e-scooter correctly by submitting a photo through the company’s app in order to end their rental.

WHAT TO KNOW BEFORE YOU GO

HOW TO REPORT A SCOOTER OR PROVIDE FEEDBACK

To report an improperly parked scooter or another issue, contact the relevant companies directly (company contact information is also on every e-scooter).

Spin: (888) 249-9698 | support@spin.pm Razor: (833) LAST-MILE | sharesupport@razorusa.com

*Please note, per City of Tucson permit requirements, any e-scooter that is reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.

PILOT PROGRAM QUESTIONS & FEEDBACK

For general questions or feedback about the Pilot Program, contact TDOT Concerns at 791-3154 or tdotconcerns@tucsonaz.gov

E-SCOOTER ACCESS & AFFORDABILITY

As part of the E-Scooter Pilot Program, scooter companies are required to offer discounted pricing for Tucsonans living on low incomes. Find information about each company’s discounted pricing plan, cash payment options, and non-smart phone options below:

E-SCOOTER ACCESS & AFFORDABILITY INFO FLYER

RAZOR AFFORDABILITY & CASH PAYMENT PROGRAM

WHO QUALIFIES? Users who demonstrate eligibility for or participation in any federal, state or local assistance program (for example, Arizona Medicaid/AHCCCS, SNAP or utility bill discounts)
PRICE: Unlock a scooter for $0.50 and ride for $0.15 per minute
TO APPLY: Visit www.razor.com/share/affordability-program
CASH-PAYMENT & NON-SMARTPHONE OPTIONS: Riders can rent a scooter from one of Razor's local warehouses for a fixed period of time. Please contact sharesupport@razorusa.com

SPIN ACCESS PROGRAM

WHO QUALIFIES? Users who demonstrate eligibility for or participation in any federal, state or local assistance program (for example, Arizona Medicaid/AHCCCS, SNAP, WIC, EBT, etc)
PRICE: Unlock a scooter for $0.50 and ride for $0.10 per minute
TO APPLY: Visit www.spin.app/spin-access
CASH-PAYMENT & NON-SMARTPHONE OPTIONS: Users without a credit card can use pre-paid debit card. When applying for Spin Access, a user can indicate that they do not have a Smartphone and they can text "unlock" and the vehicle number to 206-800-6703 to unlock a scooter.