E-Scooter Program


JUMP TO...

About E-Scooters
Tucson's Pilot Program
Safety Tips
Report a Scooter Issue
Low-Income Discount
 

 

 

2021/2022 CITY OF TUCSON'S SHARED MOBILITY PERMIT PROGRAM 

APPLICATION MATERIALS AND SUPPORTING DOCUMENTS


    2019 TUCSON'S E-SCOOTER PILOT PROGRAM

    The City of Tucson is exploring new ways of providing flexible, affordable, and accessible multi-modal transportation options for all. To support this goal, and address the challenges introduced by new technologies, the City launched a 6-month Shared Mobility Pilot Program. The Pilot launched on September 12, 2019 with two operators: Bird and Razor. Each operator can deploy and up to 500 scooters (1,000 total), with the option of launching an additional 250 scooters in "opportunity zones" - characterized by a high percentage of low-income households without access to a motor vehicle.

     

    PILOT PROGRAM: EVALUATION REPORT

    PILOT PROGRAM: FACT SHEETS

    PILOT PROGRAM: PERMIT REQUIREMENTS

    MID-PILOT PROGRAM: ACTION PLANS

     


    WHAT IS E-SCOOTER SHARE?

    E-scooters emerged in 2017 as a new shared mobility service in the United States. Like bike share and car share, the service provides a shared vehicle – an electric-powered scooter – to rent for one-way trips.

     

    HOW DOES E-SCOOTER SHARE WORK?

    To begin a rental, users unlock a scooter through the company’s smartphone app. Some companies offer a call or text service to unlock for those without smartphones. To end a trip, users park the scooter on the sidewalk close to the curb and out of the pedestrian travel zone. Many companies require riders to confirm they have parked the e-scooter correctly by submitting a photo through the company’s app in order to end their rental. 

     


    WHAT TO KNOW BEFORE YOU GO

     


    HOW TO REPORT A SCOOTER OR PROVIDE FEEDBACK

    To report an improperly parked scooter or another issue, contact the relevant companies directly (company contact information is also on every e-scooter).

     

    Spin: (888) 249-9698  |  support@spin.pm    Razor: (833) LAST-MILE  |  sharesupport@razorusa.com

     

                     

    *Please note, per City of Tucson permit requirements, any e-scooter that is reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.

    PILOT PROGRAM QUESTIONS & FEEDBACK

    For general questions or feedback about the Pilot Program, contact TDOT Concerns at 791-3154 or tdotconcerns@tucsonaz.gov

     


    E-SCOOTER ACCESS & AFFORDABILITY

    As part of the E-Scooter Pilot Program, scooter companies are required to offer discounted pricing for Tucsonans living on low incomes. Find information about each company’s discounted pricing plan, cash payment options, and non-smart phone options below:

     

    E-SCOOTER ACCESS & AFFORDABILITY INFO FLYER

     

    RAZOR AFFORDABILITY & CASH PAYMENT PROGRAM

    • WHO QUALIFIES?  Users who demonstrate eligibility for or participation in any federal, state or local assistance program (for example, Arizona Medicaid/AHCCCS, SNAP or utility bill discounts)
    • PRICE: Unlock a scooter for $0.50 and ride for $0.15 per minute 
    • TO APPLY: Visit www.razor.com/share/affordability-program
    • CASH-PAYMENT & NON-SMARTPHONE OPTIONS: Riders can rent a scooter from one of Razor's local warehouses for a fixed period of time. Please contact sharesupport@razorusa.com

     

    SPIN ACCESS PROGRAM

    • WHO QUALIFIES?  Users who demonstrate eligibility for or participation in any federal, state or local assistance program (for example, Arizona Medicaid/AHCCCS, SNAP, WIC, EBT, etc)
    • PRICE: Unlock a scooter for $0.50 and ride for $0.10 per minute 
    • TO APPLY: Visit www.spin.app/spin-access
    • CASH-PAYMENT & NON-SMARTPHONE OPTIONS: Users without a credit card can use pre-paid debit card. When applying for Spin Access, a user can indicate that they do not have a Smartphone and they can text "unlock" and the vehicle number to 206-800-6703 to unlock a scooter.