FAQs - COVID-19

Frequently Asked Questions Regarding COVID-19

One-on-one training for gyms?
If medically prescribed yes. If for training/working out no.

Laundromats
Allowed to operate at this time

Cleaning Services
Allowed to operate at this time

Can Restaurants Serve on the Patio?
Restaurants will only be open for to-go services. Patio seating is not permitted. 

Where can I pay may utility bills if I want to pay in cash?
In order to make a payment in cash, please visit one of the five drop box locations around Tucson.

  1. Tucson Water - 310 W. Alameda St.
  2. City Hall - 255 W. Alameda St.
  3. Patrick K. Hardesty Midtown Multi-Service Center - 1100 S. Alvernon Way
  4. Thomas O. Price Service Center - 4004 S. Park Ave. 
  5. Eastside City Hall - 7575 E. Speedway Blvd.

I can't pay my rent, am I going to be evicted. Who do I speak to in Housing?
Per Governor Ducey's Executive Order you will not be evicted from your home. Housing number (520)791-4171

Am I going to get pulled over for police and explain why I am out driving, do I have to prove I am doing something essential?
No. Per Section 2.e. of Gov. Doug Ducey's Executive Order "No person shall be required to provide documentation or proof of their activities to justify their activities under this order."

Where do I pay for my parking ticket?
Parking Citations (520) 791-5071

I want to talk to the Mayor directly. Will someone from the Mayor's office contact me?
Currently the Mayor's Office is sending calls to the hotline. Every call is logged and sent to the appropriate department, including the Mayor's Office. You should hear a response in a timely manner.

How do I file for unemployment?
Contact Department of Economic Security (877) 600-2722, (520) 791-2722, or the 211 helpline

What about the homeless, where can they go during this crisis?
Questions regarding homeless, visit https://housing.az.gov/

If you have a question please call us at (520) 791-2540 or email comments@tucsonaz.gov

Updated on April 7, 2020, at 1:08 p.m. 
Information is changing rapidly and is being updated as the situation evolves.