Tucson Collaborative Community Care (TC-3)


About TC-3

Our mission is to reduce and prevent 9-1-1 calls through active resource connection with local community based organizations.  This effort allows Tucson Fire to maintain system relability and keep units in service for time sensitive calls.   
Only Tucson Fire Department crews can refer community members to TC-3.

Team Introduction

Tucson Fire's TC-3 Team consists of paramedics, firefighters, a social worker, a registered nurse and additional support staff - connecting to and navigating community resources to mitigate the social determinants of health of referred community members.  

Tucson Fire's TC-3 Team:
Left to Right: Firefighter Jason Lewis (on temporary assignment); Firefighter Jenny LaCoss; Karen Critchley, R.N.; Captain Brian Thompson;
Community Services Outreach Coordinator Natalie Becker; Paramedic Sue Rizzi; Firefighter Emily Kostenbader (on temporary assignment)
Not Pictured: Firefighter William Simons, Data Analyst Ann Moser


Community Partners

A vulnerable community member calling 9-1-1 frequently may be in need of a different type of response and support other than dispatching an Engine crew or transporting them to the hospital.  Tucson Fire's TC-3 Program, working through many robust community partnerships, connects those callers to resources and entities that can help address social determinants of health.  Our community partnerships include but are not limited to behavorial health agencies, pet welfare, housing, and durable medical equipment.  Tucson Fire's TC-3 partnerships with these community based organizations enable us to better serve our vulnerable community members.  


Connect With & Support Us

If you would like to collaborate with the Tucson Fire TC-3 Team, send an email to TucsonFireQuestion@tucsonaz.gov and include TC-3 in the Subject line.  Tucson Fire's TC-3 program is able to receive donations through the "Donate" button located near the top right of any City of Tucson webpage.  Donations are tax deductible.