2019 By the Numbers

City of Tucson departments work every day to serve the citizens of Tucson. Take a look at some of the many statistics of the work performed during the 2019 calendar year. 

TUCSON WATER:
• Provided service to more than 234,000 accounts (732,000 customers)
• Phone calls to Customer Service: 472,892 
• Delivered 25.3 billion gallons of potable water 
• Peak usage day: 114.7 million gallons on 6/27/19 
• Average daily usage: 83.5 million gallons
• Issued rebates to 6,845 customers
• Saved 52.1 million gallons of water due to rebate/incentive programs
• Invested $1.13 million in customer grants and rebates
• Education programs reached nearly 45,000 students and more than 3,000 adults

TUCSON PARKS AND RECREATION:
• 6,190 ramada reservations
• 6,822 memberships sold or renewed
• 12,087 class registrations
• 2,799 KIDCO program participants
• 1,313 youth and teen program participants
• 1,534 Senior Olympic participants
• 3,838 registrations for swim lessons
• Three new playgrounds built
• Three new shade structures over playgrounds
• One new splash pad
• 239 Special Events applications processed

TUCSON FIRE DEPARTMENT:
• Dispatched to 87,801 emergency calls (75,589 medical, 12,212 fires, HazMat, technical rescue, other)
• Average response time: Medical 5 minutes, 27 seconds: fire 5 minutes, 33 seconds
• Number of existing building inspections: 7,688
• 66 Safety Day/Adopt-A-School presentations to 5,226 2nd & 3rd grade students
• 200 fires investigated 
• 333 car seat checks performed
• 240 car seats were distributed
• 20 community home safety visits

TUCSON POLICE DEPARTMENT:
• 300,000 calls for service (approximately 820 per day)
• 534 individuals who possessed small amounts of drugs or drug paraphernalia were deflected into treatment rather than jail
• Officers on patrol utilized Individual First-Aid Kits (IFAKs) 113 times, the most number of uses since the initiation of the program in 2013. IFAKs are used when it is not yet safe for medical personnel to enter an active crime scene. IFAKs consist of QuickClot gauze, tourniquets, halo chest seals, and Olaes modular bandages.
• Increased number of community service officers to 64, the most the department has ever had

TRANSPORTATION DEPARTMENT:
• Replaced and installed 111 LED light fixtures
• Distributed 23,690 sandbags as part of Operation Splash
• Crack sealed and fog sealed roads in 15 neighborhoods (39.33 lane miles)
• Repaved 151.76 lane miles of road
• Installed 40 new bus shelters
• Filled more than 58,300 potholes
• Installed 25 speed bumps and five traffic circles
• Issued more than 7,656 right-of-way permits 

TRANSIT SERVICES DIVISION:
Sun Tran buses operated 9,531,976 miles
• The Sun Link streetcar served its 5 millionth rider in October 2019

ENVIRONMENTAL & GENERAL SERVICES DEPARTMENT:
• Collected 414 million pounds of trash 
• Collected 70 million pounds of recyclables
• Disposed of more than 704,000 tons at Los Reales Landfill
• Collected more than 338,000 pounds of household hazardous waste
• As of 2019, residential collections fleet is 100% powered by compressed natural gas
• Cleaned up more than 30,000 sites with graffiti
• Cleaned up more than 41,550,000 gallons of groundwater at Los Reales Landfill
• Four large lighting upgrade projects, 18 new installs/repair/replacement of equipment projects, 13 large remodel projects, and five roof repair/replacement projects

PLANNING AND DEVELOPMENT SERVICES DEPARTMENT:
• 10,480 permit applications
• 9,529 permits issued
• 93,454 building inspections; 2,544 being Remote Video Inspections
• 28 special exceptions
• 516 historic reviews
• 21 rezonings
• Four planned area developments and one planned community development

ECONOMIC INITIATIVES:
• 3,144 jobs created
• 10,363 jobs retained
• $687 million in capital investment attracted
• $279 thousand in Economic Development & Workforce Grant funds awarded to 10 nonprofit organizations
• Six annexations for a total of 323 acres annexed
• 40 new business relocation and/or existing business expansion projects in the pipeline
• 50 high school students toured local manufacturing sites on National MFG Day

BUSINESS SERVICES (RISK MANAGEMENT):
• 3,968 employees received OSHA/City-required safety training 
• $799,986 subrogation dollars collected
• 205 facility inspections 
• 1,186 incident/accident investigations
• 2,313 motor vehicle record checks

BUSINESS SERVICES (TAXPAYER ASSISTANCE):
• 47,298 licenses managed/renewed
• 17,199 taxpayer phone calls answered
• $1,202,995.28 collected (through investigations)

HUMAN RESOURCES:
• 462 new employees in calendar year 2019
• More than 4,790 Personnel Action Request Forms (PARFs) processed
• 340 recruitments and more than 14,000 applications reviewed