City of Tucson 'By the Numbers'

City of Tucson departments work every day to serve the citizens of Tucson. Here are some of the many statistics of the work performed during the 2021 pandemic calendar year. 

TUCSON WATER:
• 27.4 billion gallons of potable water delivered
• 152,292 individual water quality sample results collected
• 21,605 fire hydrants served and maintained by Tucson Water
• 9 wells drilled, lined, or rehabbed
• 4.4 billion gallons of reclaimed water delivered
• 3,866 customers received conservation rebates
• 41.6 million gallons of water saved due to rebate/incentive programs
• 27,000+ students reached by water conservation education programs

TUCSON PARKS AND RECREATION:
• 186 citywide special event applications processed
• 65,962 senior meals served
• 2 new dog parks (Anza and Cherry Avenue)
• 1 new splash pad
• 1 Buffalo Soldiers Memorial Plaza completed
• 1 new playground
• 9 new shade structures
• 12 new pickleball courts at Morris K. Udall Park
• 26 tennis courts resurfaced at Reffkin Tennis Center
• 102 trees planted
• 59,015 park maintenance tasks completed
• 3,277 public input surveys taken
• 24 public meetings held (virtual and in-person)
• 6 new mobile recreation vans (free program made possible by CARES Act Funds); 7,984 total participants; 465 total park visits
• 425 recreation classes hosted; 3,249 participants
• 22,481 participants in the virtual egg hunt
• 2,326 KIDCO participants
• 4,387 therapeutics participants served

TUCSON FIRE DEPARTMENT:
• Dispatched to 99,407 emergency calls (82,910 medical, 16,497 fires, HazMat, technical rescue, other)
• Average response time: medical - 7.27 minutes; fire - 8.03 minutes
• 292 fire investigations
• 111 car seat checks performed
• 106 car seats distributed
• 575 community home safety visits (smoke alarm installations)
• 168 virtual safety presentations with 6,494 participants
• 376 community members referred to TC-3 program; clients that TC-3 worked with generated more than 3,000 calls to 911; TC-3 has an average call reduction of approximately 80% after engagement.
• 1,582 life years added from pre-hospital arrival cardiac events (as of November 2021)

TUCSON POLICE DEPARTMENT:
• 277,694 calls for service (approximately 760 per day)
• 574 individuals who possessed small amounts of drugs or drug paraphernalia were deflected into treatment rather than taken to jail
• 106 individuals administered lifesaving Narcan from officers for drug overdose situations
• 192 times officers on patrol used Individual First-Aid Kits (IFAKs)
• 75 extra community service officers deployed
• 75.8% of community members who responded to a survey were satisfied with TPD's response time
• 82.4% of community members who responded to a survey were satisfied with the service provided by TPD

PUBLIC SAFETY COMMUNICATIONS DEPARTMENT:
• Nearly 1.3 million incoming/outgoing calls processed, for an average of more than 3,500 phone contacts daily
• 50,000 incoming calls eliminated by implementing an automated notification system for alarm companies, improving notification times to public safety
• 87% of incoming 911 calls in the City of Tucson were answered within 15 seconds, with 90% answered within 20 seconds
• At least 9 community members received CPR via over-the-phone instructions and were subsequently discharged from the hospital
• 6 new Tucson babies delivered with instructions from communications specialists

DEPARTMENT OF TRANSPORTATION AND MOBILITY:
• 22,500 sandbags distributed as part of Operation Splash
• 549 miles of new street striping
• 5,300 right-of-way permits issued
• 593 signal heads replaced and installed
• 994 signs fabricated
• 3,120 signs replaced and installed
• 24,136 miles of roadways swept
• 94,000 potholes filled
• 86 LED light fixtures replaced and installed
• 519 speed humps repainted
• 235 motor vehicle accidents required damage repair to infrastructure
  TRANSIT SERVICES DIVISION:
• 9,140,573 annual miles driven by Sun Tran buses
• 6,370,785 Sun Link streetcar riders since system launch (through November 2021)

HOUSING AND COMMUNITY DEVELOPMENT:
• 78 households provided rehabilitation services (lead abatement and home rehabilitation)
• 14 households provided down payment assistance
• 79 human service agreements to funding projects and programs such as affordable housing, shelters, and outreach for people experiencing homelessness, food security, and services for low- and moderate-income people
• $45 million of Emergency Rent and Utility Assistance paid and/or committed
• 2 major plans adopted by Mayor and Council (People, Communities, and Homes Investment Plan; Housing Affordability Strategy for Tucson)
• 1 Housing First director hired
• 185+ tablets with internet distributed to public housing residents
• 9 external newsletters

ENVIRONMENTAL & GENERAL SERVICES DEPARTMENT:
• 11,076,000 residential trash and recycling containers collected for the year
• 19,000 tons (38 million pounds) of debris collected by Brush and Bulky crews
• 700,000 tons of solid waste received at Los Reales Sustainability Campus (landfill)
• 204,800 pounds of household hazardous waste collected
• 55,065 work orders completed
• 9,016 clean-ups of graffiti
• 2,700 fleet units managed and maintained
• 7 fueling facilities dispensing more than 1.5 million gallons of liquid fuel and an on-site CNG plant dispensing more than 1.8 million gasoline gallon equivalent (GGEs) of compressed natural gas (CNG) for all City vehicles
  CODE ENFORCEMENT:
• 11,710 constituent calls received
• 9,819 constituent emails received
• 8,937 Code Enforcement cases generated, resulting in 12,897 site inspections (includes follow-up)
   FACILITIES MAINTENANCE (FM):
• 18,000 work orders completed
• 325 projects completed by Architecture & Engineering Division
• 2,000 HBO project labor hours worked in support of film initiative
• 220 air purifiers installed with 1,000 hours of COVID-19 mitigation efforts
• 8 solar projects completed with 7,500 solar panels totaling 3 megawatts
• 78,000 metric tons of CO2E emissions prevented (equivalent to removing 17,000 passenger vehicles from the road for a year)

PLANNING AND DEVELOPMENT SERVICES DEPARTMENT:
• 18,358 applications processed
• 953 new single-family residential permits issued (highest in past 10 years)
• 110 new commercial building permits issued
• 81,684 inspections
• Construction valuation of $860 million (highest in the past 10 years)
• 93 historic reviews
• 29 rezonings
• 4 new Planned Area Developments
• 1 new Urban Overlay District - Sunshine Mile

OFFICE OF ECONOMIC INITIATIVES:
• $500,000 awarded by U.S. Economic Development Administration (EDA) via a Build Back Better Regional Challenge grant for our Southern Arizona Coalition for Climate Adaptation and Resilience
• $558,312 in grants awarded to 12 local nonprofits
• 486 acres annexed in four annexations
• 557 callers to the Small Business Assistance Line
• $105,800,000 total capital investment as a result of economic development incentive projects facilitated by the Office of Economic Initiatives
• 944 jobs created as a result of economic development incentive projects facilitated by the Office of Economic Initiatives
• 375 jobs retained as a result of economic development incentive projects facilitated by the Office of Economic Initiatives
• 1 Gold Award from the International Economic Development Council for Thrive In The '05 partnerships with educational institutions

BUSINESS SERVICES DEPARTMENT (BSD):
BSD - RISK MANAGEMENT:
• 1,574 public liability incident/accident investigations
• $793,726 subrogation dollars collected (includes $365,151 collected from FY 2017-2020)
• 5,818 employees attended 250 OSHA/City-required safety training classes led by BSD Risk Management-Safety staff
• 201 facility inspections
• 259 employee injury investigations
• 4 departments launched Target Zero (City of Tucson’s Safety & Health Management System) encompassing several employee engagement opportunities, kickoff celebrations, and recognition
BSD - TAXPAYER ASSISTANCE:
• 17,668 phone calls answered
• $796,609.44 investigations dollars collected
• 42,940 licenses issued
BSD - HUMAN RESOURCES:
• 607 new City employees
• 4,550+ Personnel Action Request Forms (PARFs) processed