Tucson Water Customer Service fielded nearly 500,000 telephone calls in 2017. Even with mulitiple phone lines and staff, wait times can sometimes be longer than what we – and you – would like. Consider managing your account online.
There are a variety of options, including:
- Pay your bill online
- View your account statements
- Set up automatic bill payments
- Start water service
- Stop water service
- Additional customer services
If you have questions about any of our online services, send an e-mail with your name and account number/billing address to TW_Web1@tucsonaz.gov. Emails will be answered within 48-72 hours.