Utility Assistance Available for Delinquent Accounts

The Mayor and Tucson City Council created a new utility assistance program, in partnership with Pima County and our community’s private sector utility partners, for qualifying residential utility customers who have experienced financial hardship resulting from the COVID-19 pandemic.

Awards can be made to help relieve up to 50% of delinquent service-related charges. Funds will be awarded on a first-come, first-served basis or until exhausted. Eligible utility customers must be within the City of Tucson or City of South Tucson limits, have been negatively affected by COVID-19, and must self-certify that they meet household income guidelines for the past 30 days.

To apply for this assistance please visit tucsonaz.gov/UtilityBillsHelp, or call 791-3253. Additional utility assistance options and programs for residents of Pima County, as well as contact information for all of our region's utility companies, can also be found at pima.gov/UtilityBillsHelp. If you are concerned about your ability to pay any of your utility bills, act now to avoid potential shut-offs, and contact your utility company to make a payment plan to keep the utilities running and to apply for assistance.

The City of Tucson and Pima County are committed to working together to provide as much assistance as possible.