File a Cable Complaint

The City of Tucson provides assistance with licensed cable operators such as Cox and Comcast. The services include the two television cable operators Cox Communications and Comcast, and competitive local telephone, cellular, and wireless providers.

Know your rights as a customer:

  • If Cox misses a scheduled appointment, you are entitled to $20
  • Per the license agreement and in City Code 7B, the City does not have the
    authority to help with complaints about rates or programming

We encourage you to contact your cable provider and attempt to resolve the issue with the customer service department. The City of Tucson is the regulatory authority for cable television providers within the City of Tucson city limits.

You can file a cable complaint providing your information and complaint through our online submittal form below.

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