City of Tucson Hiring Public Safety Service Operators

The Public Safety Communications Department is recruiting public safety service operators to receive both emergency and non-emergency requests for assistance from the public and pass critical information to police and fire dispatchers.

Operators answer calls, interview callers, determine the nature of the reported incident, assist callers in remaining calm, input relevant information for each call into a computer-aided dispatch system, and help determine the priority of calls. Applicants should have experience answering telephone calls in a timely manner and assessing their level of importance.

This is fast-paced work requiring the ability to adjust quickly and to maintain confidentiality. The probationary period is 18 months and rotating shift work is a requirement. Applications must be received by March 1. Practical assessments and oral board interviews will follow.