The City of Tucson is recruiting a solution center superintendent to oversee call center operations for the Tucson Water department. The center is the central point of contact for 232,000 customer accounts, 130,000 walk-in customers, and more than 450,000 customer calls annually.
The superintendent oversees a staff of more than 70 people. The position will be responsible for improving call center metrics, identifying trends, analyzing call center data, and maximizing efficiency. Other duties include interpreting regulations and policies, overseeing budgets and expenses, and researching and investigating complaints.
Applicants must have a bachelor’s degree and at least five years experience directing and managing programs, budgets, and daily water systems operation, with at least three in a lead or supervisory capacity. The deadline to apply is March 11. The highest-scoring applicants will be invited to participate in a writing exercise that will be due March 18.