Planning and Development Services Department Moves to Completely Virtual Services

Planning and Development Services Department (PDSD) Director Scott Clark recently announced changes in the department in response to the COVID-19 pandemic. Some of those changes include creating a digital customer service counter with same-day reviews, transitioning all inspections to remote video inspections, and upgrading the website to make it easier to submit plans electronically and pay fees online.

The transition to digital services did cause some delays in regular business, but the department is expecting to return to its normal turnaround times over the next few weeks. “The tools we're implementing now in a remote setting will put the department in a strong position to return to the office environment with cutting edge technology that will support the rapid recovery of development activity,” Clark said.

Remote Video Inspection from City of Tucson on Vimeo.