Tucson Fire Department Works to Reduce Non-Emergency 911 Calls

Non-emergency calls to 911 are straining the system, and the Tucson Fire Department (TFD) recently launched a new program to divert those calls elsewhere, saving taxpayer dollars. Tucson Collaborative Community Care (TC3) is uniting the health care and social service communities to help those who call the emergency line on a daily basis to ask for help with things like diabetes medication, controlling anxiety, asking for doctors, and more.

TFD Captain Mike Bishop leads the program and works with two crew members to connect the callers with a local agency that fits their specific needs, freeing up dispatchers and others to deal with more serious emergency calls.

TFD says the program is off to a good start helping people, keeping 30 frequent callers in five months from tying up emergency lines.

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