Coronavirus has not been found in properly disinfected drinking water. Tucson Water uses sodium hypochlorite as a standard disinfectant for its water supply, which has been shown to be effective against viruses and bacteria.
Tucson Water continues its policy of not disconnecting potable water service for non-payment. Customers will be responsible to pay for all water service received during this time and should continue to make payments to avoid higher bills at a later date. City of Tucson cashier locations currently are closed for in-person payments of utility services statements.