Title II Grievance Procedure under
The Americans with Disabilities Act (ADA)
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Tucson. The City of Tucson's Administrative Directives governs employment related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 180 calendar days after the alleged violation to:
If the response by Rebecca Hill or Will Rivera does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 30 calendar days after receipt of the response to the City Manager or designee.
Within 15 calendar days after receipt of the appeal, the City Manager/Designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager/Designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by Rebecca Hill or Will Rivera, appeals to the City Manager/Designee, and responses from these two offices will be retained by the City of Tucson for at least three years.
Please see the link on Chapter 17 Complaints as well as the Disability Discrimination and Accessibility Complaint Procedures.
If the complaint involves Title II accessibility issues pertaining to transportation, OEOP will coordinate review and resolution with the ADA Liaison for the Department of Transportation and Mobility.