Frequently Asked Questions About Pro

Tools and Software

General Help/Navigation

Map Help

Permit Information

Associated Documents and Plans

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Tools and Software

What software do I need to use PRO?

To view all of the resources in PRO, you may need to download one or more of these viewers:

I have a Mac, can I use PRO?

Yes. There are no known issues with using a Mac to access PRO. If you do encounter problems, please notify us so we can work to correct them.

Can I use FireFox to browse PRO?

Here is only one limitation to using PRO in Firefox. The map on the Permit Display page will not display properly unless you install the Firefox add-on, IE View Lite or IE Tab.

 

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General Help/Navigation

How can I search for a property?

There are three ways to search for a property in PRO, depending on what information you have about the property. These are all available on the input page you get to after clicking one of the buttons at the bottom of the opening page of PRO.

1.            

Enter a single address or a range of addresses.

2.            

Enter a parcel number. Don’t include dashes.

3.            

Open the map and search for the property on the map. When you find the parcel, double click on it to access PRO content.

What if I don’t know the address?

Search by parcel number or by map. See 2 and 3 in the question above.

How can I find a specific unit?

PRO searches first by address. If an address has units attached to it, PRO then creates a list of the units and displays the results. You can pick the parcel that interests you or pick the entire parcel to view data that applies to the entire parcel.

I have an address but PRO says it is not valid?

There are a couple of situations where this might occur.

1.              

You mistyped some element of the address.

2.              

The address is no longer valid. Sometimes property is assigned a new address as part of a development process. Cases in our records under the previous address may not display unless it has been changed in the database.

How can I find information when lots are split or combined?

The Pima County Assessor’s web site has information about lots that have been split or combined. Look for the section called Genealogy and search that list to find the most current parcel number. Use that parcel number to search in PRO.

How can I search for a property based on the map?

1.              

Open the map.

2.              

Click on the magnifying glass symbol with a Plus sign next to it.

3.              

Drag this tool over the map in the area where the parcel is located.

Repeat this process until you actually get to the parcel you are interested in. You can also use the other tools on the upper left toolbar to pan or zoom out on the map.

How can I find information on building outside the city limits?

PRO displays parcel information about parcels or addresses it identifies as valid whether they are in the City of Tucson or some other jurisdiction in the County. If the property is not in the City of Tucson, the jurisdiction will be displayed and you can link to the jurisdiction’s web page.

I know there are permits for this address but PRO doesn’t display them. Why?

The two most likely reasons why this might occur are:

1.              

Certain types of activity are not displayed in PRO. Violation cases, for instance, are not displayed because it is assumed that the property owner is making a reasonable effort to correct the violation.

2.              

The address you are using has been replaced and may no longer be valid.

 

What do I do when I see construction at an address but can’t find any permits in PRO?

If you cannot find any permit information for an address in PRO please contact the Department of Neighborhood Resources at (520) 792-CITY.

How can I navigate to the next page of results?

There are three situations where PRO may display a list that is too long to fit on one page. These are:

1.              

A long list of addresses, if you have entered a range of addresses in your inquiry.

2.              

A property such as a mall or condo development which has many units.

3.              

A property that has a large amount of permit activity.

In each case, there will be links at the top of the page to the left of the page number leading you to the first, previous, next or last page as appropriate. On the permit list only, these options are also available at the bottom of the list.

I cannot open a new IE window or nothing happens when I click a link

Microsoft has a help page that describes how to resolve the problem.

 

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Map Help

How can I find a property when I don’t know the address?

1.              

Open the map.

2.              

Click on the magnifying glass symbol with a Plus sign next to it.

3.              

Drag this tool over the map in the area where the parcel is located.

Repeat this process until you actually get to the parcel you are interested in.

You can also use the other tools on the upper left toolbar to pan or zoom out on the map.

When you find the parcel, double click on it to access PRO content.

Why are multiple addresses displayed in PRO when I double click a parcel?

Some parcels are large enough that they have more than one address.

What is a parcel attribute and how can I see those on a map?

Parcel attributes are non-physical features associated with a parcel. Each parcel can have more than one kind of attribute and within each kind of attribute (e.g. zoning), there can be more than one example of that attribute. For example, a large parcel in a shopping center could have more than one kind of commercial zoning on it.

The map on the permit display page shows many but not all of the kinds of parcel attributes that may be printed on the page for a particular parcel.

 

When I double click a parcel on the map, why does PRO sometimes not display?

The PRO map contains many layers. Each layer is listed on the left hand side of the map. Where you go when you double click on a parcel is dependent on the layers you have selected. For example, if you have the Zoning layer checked, you will be taken to the Department of Urban Planning and Design’s website on zoning and land use code. If you have the Wards layer checked, you will be taken to the webpage for the Ward in which that property resides. In order to be taken to PRO, you must uncheck these layers.

When I double click a parcel on the map, why does PRO sometimes say there are no addresses?

Some parcels have no development on them and have not yet been assigned addresses by PimaCounty.

I see a red x when I try to view the map what can I do to correct this?

This red x indicates that the map could not be displayed in the browser. If you are using Internet Explorer you can get the MapGuide Viewer. If you are using FireFox, make sure you have installed the IE Tab add-on. In order to use the map from FireFox it must be rendered using an Internet Explorer tab (IE Tab).

The map freezes when I zoom in or out?

You may experience this known MapGuide Viewer bug when using Internet Explorer 7 to view the PRO map. If you experience this problem try using Internet Explorer 6 or FireFox using either the IE View Lite or IE Tab add-on.

What map layers are used in PRO?

This page has a list of the map layers used in PRO.

What is the best way to print a map in PRO?

To print a map from PRO, right click in the map and select 'print'. From there, you have two options. Picking 'Page Setup' allows you to define how you wnat the map to look and what other data you want on the map. Selecting 'Print' again will give you default values for the page setting variables.
The print icon on IE web pages will NOT print the map. It will just print a blank page.

 

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Permit Information

What does the Permit status mean? How do I read the permit number?

This page offers an explanation of how to ‘read’ the permit (or case) number and of how to interpret the status for various types of permits and development cases.

What does the Review button tell me? What is a Plan Review?

The Review button shows detail about the activities involved in plan review. A plan submitted to Development Services will be reviewed by experts in many fields appropriate to the type of building or activity proposed. Each one has the opportunity to say whether the plan meets the criteria necessary for approval and to write comments describing where the plan does not measure up. For example, a rezoning would require a different set of reviewers than a new house would. Since the set of plans may not be perfect the first time it is submitted, each time the plans are resubmitted with corrections there is a separate button displayed on the Review page. The bottom entry in the list should be the latest review.

What are inspections?

After the plans have been approved, a building permit is issued. As the building goes up, City inspectors visit the job site to ensure that the building constructed meets all of the specifications of the approved plans. Inspections are separated according to the trade involved. Te work of all trades must be approved before the Final Inspection will be signed off on and the Certificate of Occupancy will be issued.

What if I can’t find a permit?

Violation records are not displayed in PRO. The assumption is made that the property owner is in the process of correcting the violation.

If you know of another type of permit that does display in PRO, contact us and send the address or parcel number and the type of permit you think is missing.

How do I know if there are any violations?

Due to the sensitive nature of violations, this information is not displayed in PRO. In order to determine if there are any violations on a site please consult the Department of Neighborhood Resources at (520) 792-CITY.

What am I allowed to build? What are my zoning requirements?

PRO will show the type(s) of zoning on a particular parcel. This is displayed in the list of parcel attributes. Click on the zoning in this display to bring up a page from the land use code that describes what can be built in the zone as well as setback requirements. If you have further questions, please contact the Development Services Zoning Desk at (520) 837-9087.

PRO says that I am in a flood plain when I am not. How can I correct this?

PRO is designed to err on the side of caution in designating when a parcel is in the flood plain. The goal is to ensure that we don’t miss telling anyone that they might be in the flood plain. If PRO says your parcel may be in a flood hazard area, the best thing to do would be to come down to our offices at

201 N. Stone Avenue
and speak with one of our engineers or engineering associates.

What is a water course and how does it affect me?

What constitutes a watercourse is not always obvious in the desert because very few of them run year round. But when our arroyos and washes do run, they can be powerful and destructive. This is the safety concern behind the regulations Development Services is required to enforce. Our engineering staff is qualified to tell you if there are mitigation measures available to you and how much these measures can do for you.

 

When I click on the Reviews button PRO tells me there are no active workflows. Why?

This means that all workflows for the permit have been completed or closed.

 

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Associated Documents and Plans

Where can I find my latest Site Plan, Floor Plan and Certificate of Occupancy (C of O)?

They are available in the SIRE document management system.

 

How can I view Tiff files? PDF files?

To view all of the resources in PRO, you may need to download one or both of these viewers:

PDF viewerMany documents are displayed in this format.

Tiff ViewerMany plans and plats are displayed in this format.

Can I save these files to my hard drive?

Many tiff viewers, including the viewers recommended for use with PRO, include the ability to save the document to your hard drive. Consult the documentation for your specific tiff viewer to guide you through this process.

 

How can I print the documents?

Many tiff viewers, including the viewers recommended for use with PRO, include printing capabilities. Consult the documentation for your specific tiff viewer to guide you through the printing process.

Why can’t I find the plans I’m looking for online when I have viewed them in the past in the Development Services Records Department?

Development Services is in the process of digitizing all paper and microfilm records for use in PRO. As such there are more and more plans available for use in PRO each day. If you cannot find the plans you’re looking for online, please visit the City of Tucson Development Services Records Department.

Can I view all the files at once?

At this time, PRO allows you to view only one file at a time.

Can I download multiple files at a time?

At this time, PRO allows you to download and save one file at a time.

How can I find a property's Elevation Certificate?

Search for the desired address in PRO.
Click on the address found.
Scroll down the Permits listed and look for "Floodplain Use Permit" under "Description".
Note: If you cannot find a Floodplain Use Permit, there are no Elevation Certificates associated with this address.
If Elevation Certificates exist for this address, click on "Associated Documents and Plans" to view them.

 

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