PDSD Service Adjustments


PDSD Service Adjustments

En español

Updated 8:00 a.m. Arizona time, June 30, 2020


In accordance with Mayor and Council directives, PDSD offices are closed to the public indefinitely.

But we are still doing business – nearly all of our services are now available online.

For information about how we have adjusted and suspended services, please see below. 

Check out our Frequently Asked Questions for more information or to submit a question. 

Thank you for your patience as our department transitions to this new way of doing business. As this situation is constantly evolving, please continue to check our website for updates. 

Online Services:

Process Changes:

Online Services


Apply for a Permit

All building permit application materials should be submitted using the Online Building Permit Application.

If you need to submit a paper application, a drop box is available outside of the second floor of the Public Works Building, 201 N. Stone Avenue. All paper applications will be held for 48 hours before handling by staff to minimize exposure.  Staff will acknowledge receipt of the plans within 48 hours.


Request Plan Check or Permit Extension

Due to COVID-19, all active permits will receive 180-day extensions upon written request. 

Please use the following link to make your request: Plan Check / Permit Extension Request Form


Track your Application

When your submittal has been initialized, you will receive an email with your activity number so you can track it in Property Research Online (PRO). Learn more about how to track your submittal in PRO

Staff are working diligently on the current backlog of submittals and inquiries. We have reassigned staff to work through this backlog and get submittals processed as quickly as is possible. Due to our current backlog and the COVID-19 situation, please expect delays. For more information on how we are currently addressing our backlog, visit our What is My Submittal Status? page.


Pay Fees

All permit fees can be paid through the Online Payment Portal using the blue Pay Fees tile on our homepage.

Please allow up to 2 business days for activity updates and requests for payment to appear in the system. After payment has been confirmed please allow up 3 business days for payment to be cleared in our system.

We are not accepting cash or checks



PDSD is concerned about the health of its customers. For that reason, we are conducting our inspections via Remote Video Inspection at this time.

For how to schedule, tech requirements, and what to expect, visit our Remote Video Inspections page.



Records are available through Property Research Online (PRO), users can enter their address or permit (activity) number to search.  

If you cannot find the record you are looking for on PRO, submit a records request to DSD_records@tucsonaz.gov


Process Changes


Temporary Expansion of Restaurant Seating

In order to allow food and beverage establishments to temporarily expand seating to meet social distancing requirements PDSD has established an administrative procedure to grant restaurants expanded seating areas in walkways, sidewalks, yards, parking lots, on-street parking, and similar spaces while maintaining safety and accessibility requirements. Applicants requesting seating expansion in the public right-of-way must also submit a request to the Department of Transportation and Mobility. Learn more about the guidelines and how to submit an application here.


Sign Permits

In support of our community businesses, PDSD has waived the following requirements, effective immediately, until further notice:

  • Banner Permit
  • A-Frame Sign Permit
  • Banner Renewal Fee
  • A-Frame Sign Renewal Fee

Installation requirements and restrictions for these signs are still applicable. For complete information on signs visit Sign Permits.


Public Meetings

Per the Proclamation of the Mayor issued on April 17, 2020, City boards, committees and commissions whose operations and functions are critical to the development review process may conduct remote meetings. The meeting notice and agenda for any remote meetings scheduled by PDSD will include instructions on how to access the meeting via the web and/or conference call. The public will be able to comment through email and/or through audio during the meeting. Please review the public meetings page to find meeting times and agendas for boards, committees, and commissions managed by PDSD.

Neighborhood meetings required to be held in order to proceed with certain applications, such as rezonings, special exceptions and other project types, should be conducted virtually until further notice. Please review this guidance from the Department of Planning and Development Services on how to conduct online neighborhood meetings. 


More information on the COVID-19 situation

City of Tucson COVID-19 Updates

Pima County Health Department


To report website problems or suggest website improvements, please email us at PDSDWebsite@tucsonaz.gov.