Frequently Asked Questions

How Do I Report Missing Persons?

Discovering that a loved one is missing is one of the most stressful experiences a person can have. If this happens, you can help by gathering information before contacting the police department. Having this information ready to go will help make sure that the police department understands the nature of the report and that you get the help you are requesting. We know you are in a frightening situation, but it is critically important that you try to remain calm when filing your report. It is very hard to get important details of the situation when someone is frantic and unclear.

Information that will help the police when you report someone missing:
It is important to have clear and specific information for the police that explains reasons you believe the person is missing. Checking with the missing person’s workplace, family members, friends, and usual hang-outs before contacting law enforcement will help the police who will be searching for the missing person. Once you have checked thoroughly with these people and locations, please have one person contact the police. If you are too upset to answer questions, have someone who is calmer contact law enforcement and try to have all of the information ready.
  • What out of the ordinary event or situation leads you to believe this person is in danger/missing? For example, does this person always bring their phone, keys, wallet or purse everywhere they go and they have left it at home? Please provide as much detail regarding the curious circumstances as well any other details.
  • Please inform the police department of the person’s possible mental state. Are they a potential danger to themselves or others? Are they known to carry weapons on their person?
  • Informing the police of any medical concerns is another important piece of information. Does the missing person have any chronic medical concerns that may present a threat to themselves or others if unmanaged? Are there any medications this person normally takes that they will miss/ have already missed? Does this person have a history of mental illness? Do they require regular treatment for any condition, medical or emotional?
  • When was this person last seen? How long have they been considered missing?
  • Please have a detailed physical description prepared. Include gender, ethnicity, height, weight, age, hair color and any distinguishing marks such as tattoos or birthmarks. Also, if the information is available, provide a description of the clothing the individual was wearing when they were last seen. If you have one or two clear and recent photographs available, consider providing these to the police as soon as possible.
Important information for you to know:
  • There is no waiting period for filing a missing persons report. As soon as you have legitimate cause to believe your loved one is missing, file a report.
  • The more clearly stated facts you provide the police, the more effectively the police can help.
  • Reporting someone missing does not necessarily mean you will be informed when they are found. The missing person has the right to request confidentiality, particularly if he/she is an adult.
  • If the person returns on their own, please inform police immediately.

Where Do I Report a TPD Officer? (formerly Internal Affairs)

Can you dismiss my citation if the officer gets into trouble?
No. A complaint on an officer is separate from the adjudication process.
How can I make a complaint about an officer?
There are several different ways to make a complaint (no third-party complaints will be accepted):
How can I offer a compliment about an officer?
Offer a compliment through this online form 
Where can I find reports and other information about the Office of Professional Standartds?
Office of Professional Standards

How Are Investigations Handled?

Which unit handles ATM thefts?

  • If a theft is committed by someone who is holding the cardholder against his or her will while the theft is taking place, the investigation would be handled by the Robbery Detail.
  • If a theft is committed by someone using a stolen ATM card, and the cardholder is not present, the incident would be handled by the Fraud Detail.

I have information about a crime that occurred last week. I want to help, but want to remain anonymous. How do I report the information?

You can call 88-CRIME (520-882-7463) to provide the information.

How do I report illegal drug activity in my neighborhood?

I was assaulted last night, but I did not report it. Is it too late?
Call 9-1-1 if you are injured and need immediate medical assistance or are in danger.
You can still make a report by calling or visiting the nearest substation between the hours of 8:00 a.m. - 10:00 p.m. if you are not in immediate danger.
I gave a man $700 to do some landscaping. He never did the work and I want to make a report.
This is a consumer issue; you need to contact the Arizona Attorney General's Office, 520-628-6504. They will determine whether a fraud has occurred.
My case has been closed. How do I retrieve my property?
Contact the case detective, who will complete a release form authorizing the Property & Evidence Section to release your property.
Why is the Homicide Detail handling my deceased family member's death; do they think it was a homicide?
The Homicide Detail investigates all deaths by unknown causes.
Do I need to make an appointment to meet with a detective?
Yes, it is best that you schedule a meeting, as the detectives are often out of the office conducting investigative follow up.
What are the signs of possible financial exploitation of the elderly?
Please visit our Elder Abuse Task Force information page for a list of ten things to look for.

What is the Hands Free Ordinance?

What does it mean to be hands free while operating a motor vehicle?
“Hands-free use” means the use of a mobile communication device or portable electronic device without the use of either hand by employing an internal feature of, or an attachment to, the device.
What is a mobile communication device or portable electronic device?
“Mobile communication device” and “portable electronic device” means a wireless communication device that is designed to engage in calls; and/or receive and transmit text, images, and/or data; but excludes devices that are physically or electronically integrated into a motor vehicle and are operated hands-free so that the user composes, sends, accesses, communicates or receives messages or data without the use of a hand except to activate, deactivate or initiate the hands-free use.
What does it mean while operating a motor vehicle?
“Operating a motor vehicle” means being in actual physical control of a motor vehicle on a highway or street and includes being temporarily stopped because of traffic, a traffic light or stop sign or otherwise, but excludes operating a motor vehicle when the vehicle has pulled over to the side of the road or off an active roadway and has stopped at a location in which the vehicle can safely remain stationary.

To read the ordinance in its entirety, click here.

How Do I Get My Property/Evidence Back? 

When is the Property & Evidence Section open to retrieve property?
Monday through Thursday from 9 a.m. to 5 p.m.
I was arrested over the weekend. How soon can I get my personal property back?
Property stored from the weekend is processed on Mondays and is available for release beginning Tuesday.

Way too often property is turned into a law enforcement agency, but cannot be returned as a result of poor documentation on the part of the owner.   Unless you can provide proof of ownership, your valuables may end up auctioned or worse, in a landfill.  

To assist law enforcement with reuniting you with your property & heirlooms:

  • Document serial numbers and retain a copy somewhere other than on an electronic device that can be lost or stolen
  • Apply unique identifying markings to objects
  • Photograph valuables
  • Maintain purchase receipts
  • Report your stolen property & obtain a police case report number
  • Consider registering with https://www.Foundrop.com

Where/How Do I Get Police Records?

Why didn't the police officer leave me a copy of the report taken?
Reports are created electronically. If you need a copy, it can be picked up from the Records Section after five days.
  • Picture identification is required; it must indicate that it is a government-issued ID.
  • Requests for five or more cases require 24 hours to process.
  • Faxed requests cannot be accepted, nor is Records able to fax copies of reports.

Requests for information about a collision report should include:

  1. The intersection or location where the collision occurred
  2. The approximate date and time
  3. The name of a driver or involved party
Requests for police or collision reports can be made through the mail when the following information is included in the request (a self-addressed stamped envelope must be provided):
  1. Collision: The intersection or location where the collision occurred
  2. Collision: The approximate date and time
  3. Collision: The name of a driver or involved party
  4. Other Incident: Case number

Please note that collisions that occur on private property do not typically generate a collision report.

How can I request a copy of the report?
The Records Section is located at 270 S. Stone Avenue and is open to the public Monday through Thursday from 8:00 a.m. to 5:00 p.m., closed on Friday, weekends, and holidays. You can also e-mail questions to PDRecords@tucsonaz.gov or phone (520) 791-4461. Digital Media: $25.00 for data, video, and audio recordings on CD or DVD. For additional information please click on the following link: https://www.tucsonaz.gov/police/report-retrieval
The officer took photographs of the incident, how do I get copies?
To order photographs in person:
Tucson Police Department Records Section
270 S. Stone Ave.
Monday through Thursday from 8 a.m. to 5 p.m.
To order photographs by mail:
Tucson Police Department Records Section
Attn: Police Records Review Unit
270 S. Stone Ave.
Tucson, AZ 85701
Please include your name, address, contact phone number and the Tucson Police Department case number. For questions about ordering photographs including: information on pricing, payment, and shipping and pickup options call the TPD Records Section at 520-791-4462.

Where Can I Dispose of Expired or Unused Prescription Medications?

Each police substation has a dropbox in the lobby where you can safely dispose of medications (no needles).  Other locations within Pima County can be found on this map.

What Does TPD Do Re: Immigration Enforcement?
Arizona Revised Statute 11-1051-Senate Bill 1070(SB1070)

Frequently Asked Questions concerning A.R.S. 11-1051, also commonly referred to as Senate Bill 1070 or SB1070.

Chief Magnus responds to questions about TPD involvement with immigration enforcement:

The Tucson Police Department has worked very hard over a period of years to develop and insure a relationship of trust and partnership with our large immigrant community. The very fabric of our city is interwoven with residents from diverse backgrounds, representing many races and ethnicities that come from a wide range of places. Tucsonans pride themselves on kindness and inclusiveness.

It is important our residents understand that the policies and practices put in place over the past decade to direct and clarify how our officers interact with undocumented persons and handle immigration enforcement issues are not changing. The Tucson Police Department will continue to work with our federal law enforcement partners in a manner consistent with federal and state laws regulating immigration and protecting the civil rights, privileges and immunities of all persons. This means we make notifications associated with certain contacts and arrests when the individuals involved are a direct threat to public safety, are wanted for serious crimes, or have federal arrest warrants.

The Tucson Police Department recognizes that the enforcement of state and federal laws related to immigration is a complex effort and that the need for community trust and cooperation is an essential component of policing and public safety. Entangling local policing with additional immigration enforcement responsibilities would seriously compromise our ability to maintain the trust and support of our diverse community. If any of our residents believe that by reporting a crime, seeking assistance, or working with the police to make their neighborhoods safer will cause them to be unconstitutionally detained for an extended time or deported, our community becomes less secure. We will not compromise our commitment to community policing and public safety by taking on immigration enforcement responsibilities that appropriately rest with federal authorities.

Traffic Questions?

Where can I request information or assistance with child passenger safety?
If you are requesting information or assistance with child passenger safety (i.e. car seats or booster seats), please call TPD Car Seat Assistance Line at 837-7232. Please leave your name, phone number and closest major intersection in the message. A Car Seat Technician will get back to you as soon as possible.
If you would like more information about child safety information, you may also click on the following link: http://www.tmcaz.com/safe-kids-pima-county
Can Motor officers ride on the white line?
Yes. This is allowed if they are conducting official business (ARS 28-903).
Can Motor officers ride on the sidewalk?
Yes. This is allowed if they are conducting official business (ARS 28-904).
How far apart are Bicycle officers allowed to ride?
Bicycle Officers should ride two abreast or as far to the right as is practicable.

Oversize/Overweight Load Permits

Oversize/Overweight permits can be obtained by coming to our office located at 1310 W. Miracle Mile. The hours of operation are Monday-Friday 8:00 a.m. - 4:30 p.m except holidays. It is preferred that you fax the information prior to coming to the office this way we can notify you when the permit is ready for you to pick up. The permit application is available on line to make this process easier for you.

Download the Permit Application pdf.

Forms:

Questions regarding oversize/overweight load permits can be directed to the (520) 791-4440.

A permit is required for overhangs exceeding:

  • 3’ front overhang
  • 3’ rear overhang
Where can I obtain a City of Tucson oversize/overweight load permit?
Tucson Police Department
1310 W. Miracle Mile
Tucson, AZ 85705
(520) 791-4440
(520) 837-7333 Fax
May oversized loads be moved on City of Tucson streets during the weekends and holidays?
Oversize/Overweight loads may only move on weekends & holidays with special permission from the Chief of Police or his/her designee.
Curfew hours:
Oversize/overweight loads may not be moved between the hours of 7:00 a.m. – 9:00 a.m., or 4:00 p.m. to 6:00 p.m., Monday – Friday. City of Tucson holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents’ Day, Cesar Chavez Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving and Christmas.
When are escort vehicles required?
Escort vehicles are required when overall dimensions exceed either:
  • 14’ width
  • 90’ length
  • 15’ height
  • 20’ front or rear overhang

Escort vehicles, also called pilot cars, are needed on loads over 15 feet wide and less than 20 feet wide should be equipped with flashing yellow or amber lights and “Oversize Load” signs shall be mounted on the roof line and to the front for front escort vehicle.

On loads over 20 feet wide a pilot car and follow up car should be equipped with flashing yellow or amber lights and “Oversize Load” sign shall be mounted on the roof line and to the front escort vehicle and to the rear for rear escort vehicle.

Pilot car with two red flags on the front, one on each side, for an overhang exceeding 20 feet over the front of the vehicle or equipment.

Follow up car with two red flags 12” and 12” minimum, one on each side, on over hang exceeding 20 feet over rear of load being moved.

Guard for wires on loads exceeding 16 feet in height.

Other

How do I obtain a protection order?
Contact City Court, 520-791-4971
What number do I call to find out if someone is in jail?
The Pima County Jail booking information number is 520-547-8181, or you can look it up online.
My car was impounded (towed) by the Tucson Police Department. How do I get it back?
Vehicle Impound pdf
What number do I call to find out whether I have a warrant for my arrest?
The phone number is 520-791-4216.
How can I find out what the graffiti in my neighborhood means and whether there is a known gang in my neighborhood?
Contact the Gang Detail at 520-791-4800.
I am new in Tucson and am looking for services such as support groups.
Information & Referral, 520-881-1794, is an excellent resource for many types of local information.