City of Tucson Launches Smart-Phone Application for Parking

The City of Tucson Department of Transportation’s Park Tucson Division today launched GoTucson, a service that will allow motorists to pay for on-street parking through a mobile application.  Developed in partnership with Charlotte, North Carolina-based Passport, GoTucson will provide a convenient, easy-to-use, and intuitive means of paying for metered parking throughout Downtown and in the districts along the Sun Link Streetcar corridor.
The GoTucson mobile application works in conjunction with the new smart meters that are being installed in Downtown, on Fourth Avenue and near the University of Arizona.  Meter time purchased at one of the new smart meters through the GoTucson app will be indicated on the meter display screen.   Once the system is fully implemented, motorists will be able to use the app to pay for parking at the existing coin-only meters as well; however, with the older meters, the time purchased will not be displayed on the meter itself. 
The new GoTucson app will be released in two phases.  Beginning today, visitors to Tucson’s metered areas will be able to pay for Park Tucson’s on-street parking from the GoTucson app, mobile website, or a local phone number. Phase II, expected to launch in Spring 2015, will bring an innovative, first-of-its-kind combination of features, when the parking app is joined by the capability to pay for Sun Tran and Sun Link transit fares.
“We’re excited to be able to give our parking customers these new options that offer enhanced convenience and improve their parking experience,” said Park Tucson Administrator Donovan Durband.  “And this is just the beginning, as the City of Tucson will soon be rolling out the world’s very first mobile application that allows drivers and transit riders the ability to pay their parking fees and transit fares.”
Decals will be applied to parking meters to indicate that the new service is in effect and to inform parking customers of their three options to register for free to pay with their smart-phone: the GoTucson app (downloadable at app stores on mobile devices), through, or by calling (520) 441-3752 (toll-free).  GoTucson provides customers the option of establishing a pre-paid “wallet”, which is a personal account from which funds are drawn down to pay for parking transactions over a period of time. GoTucson also provides the option to receive text message alerts and reminders prior to the expiration of their parking session, and then to extend their paid time remotely, up to the posted time limit.
Parking enforcement agents will be able to see which parking spaces have valid sessions by either checking the new meters directly or looking at a handheld device.   Payments made through GoTucson at the older meters will be indicated to the enforcement agents through the handheld devices.  A 25-cent convenience fee will be applied for each mobile payment transaction. Customers will be clearly informed of the convenience fee before confirming payment. The meters available for payment through GoTucson will initially be the new smart meters in the Congress Street Entertainment District and on University Boulevard at Main Gate Square.  Payment through the app will be made available at additional meters as the smart meters are installed in the coming weeks along the Sun Link corridor.