Utility Bill Assistance for Customers Affected by the Federal Government Shutdown

Tucson Water Customer Service has been receiving phone calls and e-mails this week asking whether the City of Tucson or Tucson Water offers any options or assistance for utility services charges to federal employees during the shutdown.

Tucson Water has a program that offers an automatic 21-day extension on payment for charges on a utility services statement. The program is available through the Interactive Voice Response (IVR) system 24 hours a day, seven days a week. The customer can call (520) 791-3242 and follow the prompts. The customer should have his or her account number available to enter. Customers may also e-mail their request to TW_Web1@tucsonaz.gov.

If the request for payment extension is due to the federal government shutdown, the customer can also include any federal government correspondence that asks for leniency or flexibility in meeting payment obligations, though this is not mandatory to receive the extension.

This feature is available to all customers. It went live on November 30. Since that date, more than 2,200 customers have filed extensions.

If a customer needs additional time beyond the 21 days (for any reason), he or she must contact Customer Service directly by phone at (520) 791-3242 and follow the prompts to speak to a Customer Service Representative.