Free VITA Tax Help Online This Year

The United Way of Tucson and Southern Arizona has partnered with Code for America to roll out a nationwide tax service called in February. Taxpayers can access help from Volunteer Income Tax Assistance (VITA) volunteers without leaving their homes.

Is secure?

It's as secure as your bank. The highest standards of security have been built into this product and it’s approved by the Internal Revenue Service.

How does it work?

Taxpayers (household income up to $66,000) access from their mobile phones, desktop computers, or tablets. At the website, they answer questions that fill out an “intake” form. VITA volunteers will use that intake form and their uploaded documents (W-2s, for instance) to prepare the return. Then it is checked by another volunteer, the Quality Reviewer, and then the return is reviewed with the taxpayer. It’s sent via encrypted email to the taxpayer. By signing off, the taxpayer indicates permission to file the return electronically. is easy to use if you are familiar with using your phone camera and browsing the internet from your phone, tablet, or computer. We urge people to use this. Even if people aren’t comfortable themselves, maybe they have a trusted friend or family member who can help them access the site. Two words of warning, though. Make sure the “helper” is trusted and make sure that if using Wi-Fi that it’s password protected. Do not use public Wi-Fi.

What if the taxpayer doesn't have an email address?

Catholic Community Services Pio Decimo Center will be providing modified in-person tax assistance, starting Feb. 1. Please visit for more information.

What happens after filing the forms?

After your returns are electronically filed, all you have to do is wait for your refund to arrive! If you have questions after filing, contact