Contact Tucson Water

ADA contact
Americans with Disabilities Act (ADA) Questions / Concerns

520-837-2177
bill.burris@tucsonaz.gov

Arizona 811 (Blue Stake Utility Line Marking) 602-659-7500
Backflow / Reclaimed Water 520-791-2650
City of Tucson TDD Number 520-791-2639
Customer Service / Billing
  (Billing/Account Questions, Turn On / Turn Off Service, Payment Issues, etc.)
  (phone hours 7 a.m. - 5:30 p.m., Mon.- Fri.)
  (toll-free outside of 520 area code)
520-791-3242
TW_Web1@tucsonaz.gov
800-598-9449
Customer Support Unit
(Water Quality & Pressure Questions / Concerns)

520-791-5945
CustomerSupportUnit@tucsonaz.gov

Director’s Office 520-791-2666
Distribution Design / Main Replacement Projects 520-791-2648
Emergency (24-hours) 520-791-4133
Environmental Services exiting Tucson Water website (City of Tucson Garbage & Recycling) 520-791-3171
Limited Income Assistance Program - English / Spanish 520-791-5443
Mapping / GIS Records Center 520-791-2658
twmapinfo@tucsonaz.gov
New Development 520-791-4718
Pima County Regional Wastewater Reclamation Department exiting Tucson Water website (Sewer) 520-724-6609
Public Information / Conservation Office 520-791-4331
pico@tucsonaz.gov
Water Waste 520-791-2514
WaterWaste@tucsonaz.gov
Zanjero Program (Free Residential Water Audits for Customers) 520-791-3242

Tucson Water Addresses

E-mail:

Mail your Utility Services Statement payment to:

  • City of Tucson
    P.O. Box 52771
    Phoenix, AZ  85072-2771

Postal mail (general correspondence):

  • Tucson Water
    P.O. Box 27210
    Tucson, AZ  85726-7210

Tucson Water Administration and Customer Services offices are located at 310 W. Alameda St., Tucson, 85701 (northeast corner of W. Alameda St. and N. Granada Ave.).

Map showing location of Tucson Water building in downtown Tucson

Metered customer parking is located beneath the Tucson Water building or on nearby downtown streets.