Telephone call volume is usually heavy following a weekend or holiday. We encourage you to use our automated phone services or website to manage your account.
You can also e-mail a question or request to TWWebAcct1@tucsonaz.gov
- By phone: 520-791-3242
- By mail:
City of Tucson
P.O. Box 28804
Tucson, AZ 85726-8804
- In person:
View City of Tucson locations and hours
View Western Union locations and hours
- Automated/Paperless Billing:
Automated Bill Payment
Sign up for paperless billing (Utility Services eBill)
- How to Read Your New Bill English / Spanish
- Delinquent Account Notification
- Low-Income Assistance Program
- Programa de Ayuda a Personas con Bajos Ingresos
Learn more about receiving rebates for installing high-efficiency toilets and urinals, purchasing a high-efficiency washer, installing rainwater harvesting and gray water systems, and upgrading to efficient commercial irrigation systems.
Learn about the process and requirements related to reclaimed water in order to take advantage of this service.