Customer Service

Telephone call volume is usually heavy following a weekend or holiday. We encourage you to use our automated phone services or website to manage your account.

You can also e-mail a question or request to TWWebAcct1@tucsonaz.gov

Apply for Water Conservation Rebates

Learn more about receiving rebates for installing high-efficiency toilets and urinals, purchasing a high-efficiency washer, installing rainwater harvesting and gray water systems, and upgrading to efficient commercial irrigation systems.