To our valued customers:
Telephone call volume is usually extremely heavy following a weekend. Customers are encouraged to use our automated phone services or our website to manage their account or request a service turn-on/turn-off. You can also e-mail a question or request to TWWebAcct1@tucsonaz.gov.
Welcome to the new Tucson Utility Billing
Click here to go to Tucson Utility Billing to pay your utility bill
- Pay Your Bill Securely Online (MasterCard, Visa, or American Express)
(Utility Services Statement includes your Tucson Water, City of Tucson
Environmental Services, and Pima County Sewer/Wastewater fees)
- View Your Current Bill, Water Consumption, and Service History
If you have questions about or difficulty accessing your account online, click here, call Tucson Water at 520-791-3242 or 800-598-9449 (Mon.-Fri., 7 a.m.-5:30 p.m. MST), or send an e-mail to Tucson Water Customer Service.
You can access your account information 24 hours a day and pay for charges included on your utility services statement by phone: Call Tucson Water's IVR (Interactive Voice Response) at 520-791-3242 to use your Visa, MasterCard, American Express, or electronic check.