Tucson Water Online Account Services

To our valued customers:
Telephone call volume is usually extremely heavy following a weekend. Customers are encouraged to use our automated phone services or our website to manage their account or request a service turn-on/turn-off. You can also e-mail a question or request to TWWebAcct1@tucsonaz.gov.

Welcome to the new Tucson Utility Billing

Pay Your Bill

Click here to go to Tucson Utility Billing to pay your utility bill

  • Pay Your Bill Securely Online (MasterCard, Visa, or American Express)  MasterCard Visa American Express
    (Utility Services Statement includes your Tucson Water, City of Tucson
    Environmental Services, and Pima County Sewer/Wastewater fees)
  • View Your Current Bill, Water Consumption, and Service History

If you have questions about or difficulty accessing your account online, click here, call Tucson Water at 520-791-3242 or 800-598-9449 (Mon.-Fri., 7 a.m.-5:30 p.m. MST), or send an e-mail to Tucson Water Customer Service.

You can access your account information 24 hours a day and pay for charges included on your utility services statement by phone: Call Tucson Water's IVR (Interactive Voice Response) at 520-791-3242 to use your Visa, MasterCard, American Express, or electronic check.

If your water service has been disconnected or is scheduled for disconnection, call Tucson Water Customer Service at 520-791-3242 . If your water is turned on illegally, a tampering citation will be issued. A civil infraction of Tucson Code Section 27-13 is subject to a minimum $250 fine.