Pay Your Utility Services Statement

To our valued customers:
Telephone call volume is usually extremely heavy following a weekend. Customers are encouraged to use our automated phone services or our website to manage their account or request a service turn-on/turn-off. You can also e-mail a question or request to

  • Pay Your Utility Services Statement Securely Online

  • "Pay-by-Phone" Service   MasterCard Visa American Express
    Access your account information 24 hours a day and pay for the charges included on your utility services statement by phone. Call Tucson Water’s IVR (Interactive Voice Response) at 520-791-3242 to use your Visa, MasterCard, American Express, or electronic check.

  • Automated Bill Payment
    To sign up for this service, pick up or download the Automatic Bill Payment Form, and mail the completed form to:
    Tucson Water
    Customer Service
    P.O. Box 27210
    Tucson, AZ 85726-7210

  • Pay by Mail
    Use the pre-addressed envelope included in your bill or mail to:
    City of Tucson
    P.O. Box 28804
    Tucson, AZ 85726-8804

  • Pay Station Locations
    Pay in person at several City of Tucson offices and Western Union locations.

  • Tucson Water low-income assistance program (updated April 2015) English -- Spanish


  • Water charges: Call Tucson Water's Customer Service Office at 520-791-3242 or 800-598-9449 (if outside the Tucson area) from 7:00 a.m. - 5:30 p.m., Monday through Friday, or send an e-mail to Tucson Water Customer Service.
  • Sewer charges: Call Pima County Regional Wastewater Reclamation Department Customer Service Office at 520-724-6609 .
  • Trash, recycling charges: Call City of Tucson Environmental Services Department at 520-791-3171 .

Please have your account number available in order for staff to access your account quickly.


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