Frequently Asked Questions on Fiscal Year 2019 Rates and Monthly Charges

Why do water rates increase?
As an enterprise fund, Tucson Water must generate enough revenue to cover its operating costs. Without an increase, Tucson Water would not be able to continue to deliver safe, reliable drinking water to more than 731,000 people. Even though we continue to conserve more water, expenses to maintain the water system continue to rise.

Who approves water rate increases?
The City of Tucson Mayor and Council approve water rates. In May 2018, the Mayor and Council approved rates for Fiscal Year 2019 and Fiscal Year 2020. This action followed a series of public town hall meetings on water rates, a public hearing and the recommendation of the Citizens’ Water Advisory Committee.

I’m on low income. Can Tucson Water help me pay my bill?
Customers with low income may be eligible for financial assistance to help with the charges on their utility services statement, including water, sewer and trash fees. For more information about eligibility, go to tucsonaz.gov/water/low-income-assistance-program or call 520-791-5443.

What can I do to reduce my bill?
Look for ways to use water more efficiently in and around your home or business. Tucson Water offers numerous programs to help you conserve water:

Monthly Usage in Ccf

Monthly Usage in Gallons

Monthly Charge

Monthly Increase

4 Ccf

2,992 Gallons

$27.81

$2.17

8 Ccf**

5,984 Gallons

$41.04

$3.07

12 Ccf

8,976 Gallons

$59.52

$4.15