Water Service Area Review Board (WSARB)

Next WSARB Meeting
There are no meetings scheduled at this time.

WSARB Purpose and History

On August 4, 2010, the Mayor and Council adopted a Water Service Area Policy establishing a water service boundary for Tucson Water. A provision of the Water Service Area Policy was the creation of an Administrative Review Board to allow for the appeal of denials of water service under the policy. Under this initial version of the approved Policy, the Board was tasked solely with reviewing if Tucson Water’s denial of water service was in accordance with the Water Service Area Policy, and was a process that was neither open to the appellant nor the public.

During its Regular Session on July 9, 2013, Mayor and Council unanimously approved nine refinements to the City’s Water Service Area Policy, including a new public and open process for how denials of water service can be appealed.

Ordinance 11106: Creating Water Service Area Review Board pdf

How to Submit an Appeal

Upon denial of a water service request, Tucson Water Staff will inform the applicant of their right to appeal this decision. The applicant must then prepare a written communication (e-mail, letter, etc.) and send that communication to:

Tucson Water
Strategic Initiatives Division
310 W. Alameda St.
P.O. Box 27210
Tucson, AZ 85726-7210

If no response is received within two business days of submitting a request by e-mail, contact the Strategic Initiatives Division at 520-837-2084 or 520-837-2083 for assistance.

Tucson Water's Strategic Initiatives Division will schedule the public discussion and will inform the appellant of the date. The public discussion will be scheduled no more than 30 days from the time the City of Tucson receives the written appeal.

Further Information

Water Service Area Review Board page
City Clerk's Office Boards & Commissions WSARB page. Access current and past agendas, legal action reports, and meeting minutes, as well as WSARB membership information and board functions.

Water Service Area Policy web page

E-mail questions to Tucson Water's Strategic Initiatives Division at Strategic_Initiatives@tucsonaz.gov.