Start Water Service

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  • Residential accounts only - Commercial customers must contact the Tucson Water Customer Service Office at 520-791-3242 or 800-598-9449 (outside of 520 area code) during our normal business hours of Monday through Friday, from 7 a.m. to 5:30 p.m. 
  • Requests for activation of service must be received at least three business days prior to the requested start date. There is no same day turn-on of new service.
  • Service can only be established on normal business days (excluding weekends / holidays).
  • Based on the services at a location (Water, Reclaimed, Irrigation, Sewer, Garbage/Recycling), new accounts are subject to activation fees and/or deposits. Contact Customer Service during normal business hours for specific information.
  • All applicable activation fees will appear on your first billing statement.
  • Information on water rates and fees is available on the Tucson Water Rates and Fees page.
  • Customers will receive notification from Tucson Water indicating whether the application has been accepted or whether the Customer Service Office must be contacted to complete the application process.

Tucson Water Residential Service Application

* indicates REQUIRED field. If you decline to provide this information, you must contact the Customer Service Office.

Only one party may be listed as the primary party on the account. Additional parties (spouse/roommates) may be added later in the application process.

Customer Name
If you have had previous service(s) with Tucson Water, please list any account names or numbers you have used in the past. If none, type "N/A".
No weekends or holidays. Please allow three (3) business days for online applications.
Service Address
(Enter the address for which you are requesting service)
Mailing Address
(Enter the address for bills to be mailed)
(or "N/A" if needed)
Please indicate applicant's relationship to property identified above (Service Address)
If Tenant, list Owner's name. If Owner, type "N/A".
Other Responsible Parties
List all adults who are responsible for bill
Only responsible parties will be able to obtain account information and/or make changes to the account. If none, type "N/A".
This question is to prevent automated spam submissions.
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Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.