Tucson Water is launching a new online customer portal to make it easier to manage your water account.
The new portal will give you 24/7 access to many Tucson Water services. You will be able to take care of more things online, on your own time.
The new customer portal will give you more ways to manage your account, including:
More features and information will be available as we get closer to launch.
You do not need to do anything right now.
We will share more information about how to register and log in as we get closer to the launch.
The new portal is part of a larger upgrade to Tucson Water's customer service systems.
You will notice some changes, including a new look for your water bill.
We know changes to a system you use regularly can take some getting used to. We are working to make the transition as easy as possible and will provide information and support before and after the launch.
Yes.
You can still contact Tucson Water by phone if you need help. The new system will also help our customer service team respond to requests more quickly.
The new Tucson Water customer portal is scheduled to launch in early 2027.
We will update this page as more information becomes available.
Yes. You will need to create a new online account when the new portal launches.
We will provide registration instructions before the launch.
Yes, but your account number will change as part of the new portal launch.
We will send you your new account number prior to the launch of the new portal in 2027. You will then use this account number to create your account in the portal.
Yes. Your bill will have a new look when the new system launches.
We will provide more information about the changes before launch.
Yes. You will continue to be able to pay online, by phone, via mail, or in person at one of our cashiers or dropbox locations.
Yes. You will be able to access the portal through a web browser on both desktop and mobile devices.
Not yet. The new customer portal is scheduled to launch in early 2027.