Public Safety Communications

About Us

Our Mission -

To deliver unparalleled equitable service to our community and public safety partners to ensure a timely and accurate response to those in need of emergency and non-emergency services.

When calling 911, be prepared to answer the following:

  • Location! We need to know where to send help.
  • Are there any weapons? Life threatening emergencies will have the highest priority.
  • Provide descriptions of anyone involved including victims, potential suspects, and patient information.
  • Provide information on what happened. The 911 specialist will ask just enough questions to ensure responders arrive quickly and safely.
  • In some cases, stay on the phone until help arrives.

When to call 311: 

  • Abandoned Shopping Carts 
  • City Information
  • Pima Animal Care Center
  • Weeds
  • Junked/Inoperable Vehicles
  • Exterior Property Maintenance
  • Refuse
  • Illegal Dumping
  • Zoning
  • Working Without Permits
  • Damaged, Downed, or Illegally Posted Signs
  • Non-urgent Questions for Police or Fire
  • City-services
  • Homeless Encampments
  • Potholes
  • Graffiti
  • Street Debris

When to Call 911 for Police Response:

  • Shootings
  • Stabbings
  • Domestic Violence
  • Child Abuse
  • Sexual Assault
  • Lost/Missing Children
  • Lost/Missing Vulnerable Adults
  • Property Crime in progress
  • Fights in progress
  • Suicidal Subjects

When to Call 9-1-1 for Fire/EMS Response:

  • Difficulty breathing or shortness of breath
  • Chest or upper abdominal pain or pressure
  • Fainting or loss of consciousness
  • Unresponsive when talked to or touched
  • Drowning
  • Unexplained seizures or convulsions
  • Sudden dizziness, weakness or change in vision
  • Mental change (confusion, difficulty walking or speaking)
  • Unexplained severe headache
  • Sudden or intense pain
  • Uncontrolled bleeding
  • Coughing or vomiting blood
  • Choking Severe burns
  • Motor vehicle accident with injuries
  • Poisoning
  • Neck or back injury
  • Fire