Public Safety Communications

Thank a 911 Telecommunicator

About Us

Our Mission -

To deliver unparalleled equitable service to our community and public safety partners to ensure a timely and accurate response to those in need of emergency and non-emergency services.

When calling 911, be prepared to answer the following:

• Location! We need to know where to send help.
• Are there any weapons? Life threatening emergencies will have the highest priority.
• Provide descriptions of anyone involved including victims, potential suspects, and patient information.
• Provide information on what happened. The 911 specialist will ask just enough questions to ensure responders arrive quickly and safely.
• In some cases, stay on the phone until help arrives.

When to call 311: 

• Abandoned Shopping Carts 
• City Information
• Pima Animal Care Center
• Weeds
• Junked/Inoperable Vehicles
• Exterior Property Maintenance
• Refuse
• Illegal Dumping
• Zoning
• Working Without Permits
• Damaged, Downed, or Illegally Posted Signs
• Non-urgent Questions for Police or Fire
• City-services
• Homeless Encampments
• Potholes
• Graffiti

• Street Debris

When to Call 911 for Police Response:

• Shootings
• Stabbings
• Domestic Violence
• Child Abuse
• Sexual Assault
• Lost/Missing Children
• Lost/Missing Vulnerable Adults
• Property Crime in progress
• Fights in progress
• Suicidal Subjects

When to Call 9-1-1 for Fire/EMS Response:

• Difficulty breathing or shortness of breath
• Chest or upper abdominal pain or pressure
• Fainting or loss of consciousness
• Unresponsive when talked to or touched
• Drowning
• Unexplained seizures or convulsions
• Sudden dizziness, weakness or change in vision
• Mental change (confusion, difficulty walking or speaking)
• Unexplained severe headache
• Sudden or intense pain
• Uncontrolled bleeding
• Coughing or vomiting blood
• Choking Severe burns
• Motor vehicle accident with injuries
• Poisoning
• Neck or back injury
• Fire