Customer Service

toddler drinking from fountain

Owner/Tenant Agreement
Alternate Lease Agreement(PDF, 146KB)
Residential Meter Downsizing Request(PDF, 178KB)

Pay Your Utility Bill

Manage Your Service

Complete forms to start or stop your residential water service, learn how to detect water leaks, a water audit, receive free home conservation materials, and how to resolve a high water bill.

Apply for Reclaimed Water Service

Learn about the process and requirements related to reclaimed water service.

Water Waste

Contact Tucson Water

Start or Stop Residential Water Service

PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on our website or contact Customer Service directly using one of the options available below.

 

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 201 N Stone Ave. 8:30 am-4:30 pm

TW_web1@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com

OTHER UTILITY SERVICES

SEWER & WASTEWATER - Charges, Questions (Pima County)
520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.

GARBAGE/RECYCLING Charges, Questions (City Environmental Services)
520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.

WATER QUALITY / PRESSURE CONCERNS
520-791-5945
QualityAndPressure@tucsonaz.gov

WATER LEAKS (non-emergency)
WaterLeaks@tucsonaz.gov

WATER WASTE
520-791-2514
WaterWaste@tucsonaz.gov

MORE "CONTACT TUCSON WATER" INFO

Back to top