Customer Service Forms
Start/Stop Water Service
Owner/Tenant Agreement
Alternate Lease Agreement(PDF, 146KB)
Residential Meter Downsizing Request(PDF, 178KB)
Contact Customer Service
Beware of Scams: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on our website or contact Customer Service directly using one of the options available below.
By Phone
520-791-3242 or 800-598-9449 (toll-free)
TTY device communications: 520-791-2639
Phone hours: Mon.- Fri. 8 a.m.-5 p.m.
In Person
Lobby hours Mon.- Fri. 8:30 a.m. - 4:30 p.m. at the following locations:
- 1100 S. Alvernon Way
- 4004 S. Park Ave
- 201 N Stone Ave.
By Email
TW_CustomerService@tucsonaz.gov
Online Payment Help
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com