Americans with Disabilities Act (ADA)


The Americans with Disabilities Act (ADA) was established in 1990 to ensure inclusive and equal opportunity for persons with disabilities in all aspects of American life. The ADA prohibits discrimination on the basis of disability and provides for equal access to programs, services and activities.

The ADA prohibits discrimination:

  • In employment (Title I)
  • In the provision of state and local government programs, services, and benefits (Title II)
  • By private businesses and other entities that operate places of "public accommodation." (Title III)

The City of Tucson is committed to ensuring that the terms and conditions mandated by the ADA are enforced within the City’s level of authority and within its jurisdiction.

Filing an ADA Discrimination Complaint

If you feel you have been discriminated against by an employer, organization, institution, or business entity within the City of Tucson city limits you may contact the Office Equal Opportunity Programs (OEOP) at (520) 791-4593 or TDD (520) 791-2639 or complete a Discrimination Complaint Form below.

The OEOP will review your complaint and determine whether or not any action is required. If there is a need for action, the OEOP will investigate the complaint and issue its findings.

Filing an ADA Accessibility Complaint

You can help the City identify barriers to accessibility in its facilities and/or programs/services for persons with disabilities such as:

Inside Facility

Restrooms, doors, counters, paths of travel, elevators, and drinking fountains;

Outside Facility

Ramps, slopes, curb cuts, sidewalks, parking, paths of travel, and handrails;


Service animals, classes, meetings, voting, payments and KIDCO

To file a complaint

Call our office at (520) 791-4593 or complete the complaint form below.

OEOP does not act as an attorney for the City of Tucson, nor does it act as an attorney for, or representative of the charging party, the respondent, or any other party involved in the complaint.

Private establishments should be contacted directly for accessibility concerns or complaints.

Online Forms

ADA Accessibility Complaint Form
Chapter 17 ADA Discrimination Complaint Form

Printable Forms

ADA Accessibility Complaint Form(PDF, 160KB)
Chapter 17 ADA Discrimination Complaint Form(PDF, 131KB)


Federal Service Animal Regulations(PDF, 238KB)
ADA Liaisons List(PDF, 162KB)

Resources Page

OEOP List of Resources