Conservation

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Rebate forms and other online forms will not be available from Tuesday September 23 at 10:00pm to Wednesday September 24 at 4:00pm due to scheduled maintenance of the software. During this time, you will not be able to submit forms. We apologize for any inconvenience.

 

 

 

Additional Water Conservation Resources

 

For more information, call the Conservation and Stormwater Resources Department at 520-791-4331.

 

Contact Us

Contact Information

EMERGENCY CONTACT (M-F 6am-9pm)
(520) 791-4133

EMERGENCY CONTACT (After hours)
(broken water main or pipeline, etc.)
311

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 201 N Stone Ave. 8:30 am-4:30 pm

TW_CustomerService@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com