Conservation

Responsible Desert Dweller Guide    Report Water Waste     Order Free Conservation Kit  Community Education

 

 

Rebate forms and other online forms will not be available from Tuesday September 23 at 10:00pm to Wednesday September 24 at 4:00pm due to scheduled maintenance of the software. During this time, you will not be able to submit forms. We apologize for any inconvenience.

 

 

 

Commercial & Multifamily Customer Rebates

Learn more about Tucson Water's rebates, incentives, and services for commercial and multi-family customers.

Residential Customer Rebates

Learn more about Tucson Water's rebates, incentives, and services for residential customers.

Zanjero Program - Free Water Efficiency Audit

Request a free individualized survey of home water use or free conservation materials for your home.

Landscape Resources

Learn more about sustainable landscapes and watering efficiently every season!

DIY Water Audits

Learn how you can DIY (Do-It-Yourself) a water audit to keep your home water efficient all year long! Explore free resources like our Home Water Works Calculator, Self-Audit Video Series, and more.

Low-Income Conservation Programs

Learn more about the different water conservation services available to our low-income customers.

Additional Water Conservation Resources

 

For more information, call the Conservation and Stormwater Resources Department at 520-791-4331.

 

Contact Us

Contact Information

EMERGENCY CONTACT (M-F 6am-9pm)
(520) 791-4133

EMERGENCY CONTACT (After hours)
(broken water main or pipeline, etc.)
311

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 201 N Stone Ave. 8:30 am-4:30 pm

TW_CustomerService@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com

OTHER UTILITY SERVICES

SEWER & WASTEWATER - Charges, Questions (Pima County)
520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.

GARBAGE/RECYCLING Charges, Questions (City Environmental Services)
520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.

WATER QUALITY / PRESSURE CONCERNS
520-791-5945
QualityAndPressure@tucsonaz.gov

WATER LEAKS (non-emergency)
WaterLeaks@tucsonaz.gov

WATER WASTE
520-791-2514
WaterWaste@tucsonaz.gov

MORE "CONTACT TUCSON WATER" INFO

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