Responsible Desert Dweller Guide Report Water Waste Order Free Conservation Kit Community Education
Learn more about Tucson Water's rebates, incentives, and services for commercial and multi-family customers.
Learn more about Tucson Water's rebates, incentives, and services for residential customers.
Request a free individualized survey of home water use or free conservation materials for your home.
Learn more about sustainable landscapes and watering efficiently every season!
Learn how you can DIY (Do-It-Yourself) a water audit to keep your home water efficient all year long! Explore free resources like our Home Water Works Calculator, Self-Audit Video Series, and more.
Learn more about the different water conservation services available to our low-income customers.
Water Flow Monitoring Devices
Pool Removal Help
Green Stormwater Infrastructure Mini-Grants Program
WaterSense web page from EPA
Conservation Annual Report FY23-24(PDF, 2MB)
Contact Information
EMERGENCY CONTACT (M-F 6am-9pm) (520) 791-4133
EMERGENCY CONTACT (After hours) (broken water main or pipeline, etc.) 311
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_CustomerService@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO