Online Payment Frequently Asked Questions

What is the purpose of the City of Tucson's on-line payment portal?

The purpose of this portal is to provide a convenient method for citizens to make payments to the City without having to travel downtown or wait in lines.

Is my information secure?

Yes. All PCI (Payment Card Industry) regulations which ensure your information is kept secure are adhered do. All data and transactions are securely encrypted.

What is the cost of the City's on-line payment portal?

There is no cost to you, the customer, for using the on-line payment portal.

What payments can be made through the on-line payment portal for the City of Tucson?

As of July, 2017, Parking Citations and Tucson Cares Donations can be made through this on-line portal. Other payments to the City, such as Fire Permits and PDSD Permits, will be implemented soon.

What types of payment are accepted?

When using the on-line payment portal, major credit cards (Visa, MC, Discover, and American Express) are accepted. The ability to use e-checks (debits directly from your checking account) will be implemented soon.

Why can't I see everything on my screen?

The software application is currently configured for the browser Internet Explorer (IE) and higher resolution monitors.

If you have a newer monitor and cannot see everything on your screen, please verify that you are viewing the page at 100% rather than a larger percentage. If you have a lower resolution monitor, you may need to reduce the zoom percentage to 75% to view everything on the screen.

If still experiencing issues, please try IE to see if this resolves the issue. If you continue to have trouble, please see the "Contact Us" information for assistance.