Contractors, Developers, and Engineers

Quick Links to Frequently Accessed Manuals

Other Manuals and Specs listed below

 


Miscellaneous

Easement Emergency Access Procedure
Easement Non-Emergency Access Procedure

New Services

(new service requests, construction meters, etc.)
Tucson Economic Advancement Center
201 N. Stone Ave.
8 a.m.-4 p.m.
520-791-5164

New Development

(plan review submittals)
Tucson Economic Advancement Center
201 N. Stone Ave.
8 a.m.-4 p.m.
520-791-4718

Online Services 

Tucson Development Center

New Development Plan Review Process

All water construction plans submitted to New Area Development (NAD) as of March 1, 2024, shall conform to the requirements of the Design Standards Illustrations 2023 (DSI). Any NAD water construction plan reviews that have been submitted prior to March 1, 2024 shall not be subject to the updated DSI. Plan and profiles are required for all pipe sizes. Design Standards Illustrations 2023 (DSI)(PDF, 11MB)

Tucson Water’s goals for new development:

  • Return 100% of all Master Plan reviews within 30 calendar days of submittal.
  • Return 100% of all Developer Design Plan reviews within 15 calendar days of submittal.

The links below are for developers preparing water plans for new development. These links will be revised on March 1, 2024.

 

Design and Construction Standards

Services and Fees

Information for Public Agency/Utility Plan Submittal/Review

Work by public agencies or utilities in public right-of-way or easements that have potential conflict with Tucson Water facilities require submittal of plans to Tucson Water for review. Tucson Water reviews plans from public agencies and utilities for conformance with Tucson Water Design Standards. Plan submittals should be sent from the public agency or utility company coordinator or its project manager. Direct submittal by design consultants on behalf of the agency/utility company shall include written authorization from the coordinator or project manager of public agency or utility company.

Plan submittals shall include the agency/utility company contact information, project design & construction schedule, cost estimate, plans, specifications, etc. Tucson Water may request additional information to be included with the submittal, depending on the complexity of the project.

Send your submittal by an email with the pdf files attached to TW_DDPlanReview@tucsonaz.gov

CIP and Water System Modifications plans shall comply with the current DSI that is posted on the Tucson Water website for all new projects starting in January 2020. For active projects for CIP and Water System Modifications which have started prior to January 2020, contact Tucson Water Distribution Design at (520) 837-2127 for questions.

Contact Us

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 201 N Stone Ave. 8:30 am-4:30 pm

TW_web1@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com