As the Tucson metropolitan area grows, there is more demand for our finite sources of water. In order to ensure the availability and delivery of high quality water and service to future customers, Tucson Water entered into agreements to purchase Central Arizona Project (CAP) water.
The CAP Water Resource Fee is one mechanism by which Tucson Water ensures that growth pays its way. Other methods, such as the System Equity Fee and Water Meter Installation Fees, focus on recovering construction costs related to capital improvements for the delivery of potable water.
The CAP Water Resource Fee provides a mechanism for the recovery of an equitable portion of the costs incurred (or estimated to be incurred) for acquisition of CAP water rights from future connections to the central potable system.
The fee will be assessed upon meter application for any new water service connection to the central potable system. The current fee schedule, below, became effective on July 2, 2012.
For more information or questions about fees, call New Services at (520) 791-5164.
Contact Information EMERGENCY (24 hours) (broken water main or pipeline, etc.) 520-791-4133 WATER CUSTOMER SERVICE Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby: 310 Alameda St. - Closed 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm 201 N Stone Ave. 8:30 am-4:30 pm TW_web1@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com OTHER UTILITY SERVICES SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m. GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m. WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov MORE "CONTACT TUCSON WATER" INFO
Contact Information
EMERGENCY (24 hours) (broken water main or pipeline, etc.) 520-791-4133
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_web1@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO