Web Policies

Web Policies

The City of Tucson provides this website as a public service. The following are the policies for this site.

Terms of Use

This website is governed and controlled by the statutes and ordinances of the State of Arizona and the City of Tucson. Any use of the website shall conform with all City, State and federal laws, rules and regulations. Unauthorized attempts to upload information or alter information on this website are strictly prohibited.

By visiting the City of Tucson website, you agree that you will not use the site for any unlawful activity or use it in any way that would violate the above terms.

Links to Other Websites

The City of Tucson provides links to other websites that may provide useful information. Because the City cannot control these sites, the City cannot be held responsible for any content included in them. An external link is in no way an endorsement by the City of Tucson.

The City of Tucson website is not intended to be an open public forum. Links to external content on web pages operated by the City of Tucson will be permitted at the City's sole discretion.

Privacy & Security Policy

You do not have to provide personal information to visit this site. The City will not collect personally identifiable information, such as your name or email address, unless you specifically and knowingly provide it. Any personally identifying information you provide will be used to respond to your question or to process your transaction and/or request for information. Communications received by the City from any source are generally available to the public under provisions of the state public records laws.

If you send us an electronic mail message (email) that contains personally identifiable information or fill out a form that emails us this information, we will use the personally identifiable information to respond to you. We may redirect your question to another person within the City of Tucson who is best able to answer your question. Email is within the definition of a public record under the state public records law and is subject to public disclosure under that law.

To protect this site and ensure this service remains available to all, the City of Tucson uses software programs to monitor network traffic and identify attempts to change information on this website or otherwise cause damage to this site. This information is not reported or used in any manner that would reveal personally identifiable information, except as may be required to support authorized law enforcement investigations.

This site uses a secure server for conducting online services. Some information that you submit through this website is protected by encryption technology, some is not. Current browsers indicate whether a site or page is secure. At the bottom of the browser window, you should see a key or lock symbol. If the key image is not broken or the lock image appears locked, then you are on a secure website or page. If the key or lock images are not present or appear broken, that page is not secured. Additionally, the address bar URL beginning with https indicates a secure connection.

Tucson311 Mobile App

Tucson311 is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.


The majority of this website does not use cookies.

For those sections of our site that process a credit card or other transaction, cookies are used to insure the privacy and security of those transactions. If you do not have cookies enabled in your browser, you will not be able to take advantage of these areas of our site.

We use cookies only at the time of your transaction and do not in any way gather further information from you or your system.

Cookies are also used by our third-party vendor that provides the City of Tucson Municipal City Code online.


In compliance with the Americans with Disabilities Act, the City of Tucson is committed to making its website accessible as outlined in the Federal government's recommendations "Accessibility of State and Local Government Websites to People with Disabilities." The City will be implementing these standards on new pages and older pages as they are modified. Questions or comments about this policy should be directed to the City of Tucson Web Team at the mailing address or email address below.


In preparing this material, every effort has been made to ensure that the information provided on the City of Tucson's website is correct. The information is being provided as a public service, and the City of Tucson assumes no liability for any inaccuracies that the website may contain.

Questions or concerns should be addressed to the City of Tucson at the email below.

For individuals with disabilities, information provided to the public on the City of Tucson website is also available in alternate formats upon written, telephone, or email request.


City of Tucson Web Team
Information Technology
481 W. Paseo Redondo
Tucson, AZ 85701

Email: it-web@tucsonaz.gov

Upon request, the City of Tucson will also make every attempt to provide a Spanish translation (written or oral, at the City's option) of the materials provided to the public on this website. To request such a translation, you may contact the sponsoring City Department directly or the City of Tucson Webmaster at the mailing address or email address listed above.

Sobre petición, La Ciudad de Tucsón tratará de proveer una traducción en Español (escrita o oral, por la opción de la Ciudad) de los materiales ofrecidos al público en el "website" de la Ciudad. Para más información, aprete el ratón aquí.