Community Relations

toddler drinking from fountain

Tucson Water's Community Relations page has links to request utility participation or sponsorship, our social media pages, media releases and archives, weekly and monthly newsletters (English and Spanish), and career opportunities.

Request Tucson Water Participation

Links to form to request Tucson Water sponsorship, event participation, speaker, tour, or Pete the Beak mascot appearance

Public Education and Outreach

Dispose-A-Med (Medication Disposal)

Dispose-A-Med is an environmentally-friendly alternative to safely dispose of your unused medications.

Tucson Water Poll

In August 2021, we distributed a short online poll via our digital and paper Water Matters newsletters. Poll respondents were asked to identify, from two lists, which water conservation methods they used inside and outside the home, and to share any tips they had.

Water Matters Newsletter Archive

Contact Us

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 255 W. Alameda St. 8 am-5 pm

TW_web1@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com

OTHER UTILITY SERVICES

SEWER & WASTEWATER - Charges, Questions (Pima County)
520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.

GARBAGE/RECYCLING Charges, Questions (City Environmental Services)
520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.

WATER QUALITY / PRESSURE CONCERNS
520-791-5945
QualityAndPressure@tucsonaz.gov

WATER LEAKS (non-emergency)
WaterLeaks@tucsonaz.gov

WATER WASTE
520-791-2514
WaterWaste@tucsonaz.gov

MORE "CONTACT TUCSON WATER" INFO

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