Contact Tucson Water

Customer Service & Billing

Billing/Account Questions, Turn On / Turn Off Service, Payment Issues, etc.

520-791-3242 (Mon.-Fri., 8 a.m. - 5 p.m)
800-598-9449 (toll-free)
TTY Number: 520-791-2639
TW_Web1@tucsonaz.gov

Emergency

520-791-4133 (6 a.m.-9 p.m.)
311 (after hours)

Garbage & Recycling

City of Tucson Environmental Services
520-791-3171

Sewer

Pima County Regional Wastewater Reclamation Department
520-724-6609

Utility Bill Assistance Program

Tucson Water CARES
520-791-5443

Water Quality & Pressure Questions

520-791-5945
QualityAndPressure@tucsonaz.gov

Blue Stake

Utility Line Marking
Arizona 811

New Development

New Development Services
520-791-4718

Backflow / Reclaimed Water

520-791-2650

Mapping / GIS Records Center

520-791-2658
twmapinfo@tucsonaz.gov

Water Waste Enforcement

520-791-2514
WaterWaste@tucsonaz.gov

Director’s Office

520-791-2666

ADA contact

Americans with Disabilities Act (ADA) Questions / Concerns

520-791-2666
kimberly.rowling@tucsonaz.gov

Public Information Office

520-791-2666

Conservation & Stormwater Resources

520-791-4331
conservation@tucsonaz.gov

Zanjero Program

Free Residential Water Audits for Customers

Tucson Water Zanjeros
520-791-3242

Tucson Water Addresses

Email: TW_Web1@tucsonaz.gov

Mail your Utility Services Statement payment to:

City of Tucson
P.O. Box 51040
Los Angeles, CA 90051-5340

Postal mail (general correspondence):

Tucson Water
P.O. Box 27210
Tucson, AZ 85726-7210

Tucson Water Administration is located at 310 W. Alameda St., Tucson, 85701 (northeast corner of W. Alameda St. and N. Granada Ave.).