Contact Tucson Water

  • ADA contact

Americans with Disabilities Act (ADA) Questions / Concerns

520-791-2666
kimberly.rowling@tucsonaz.gov

(Billing/Account Questions, Turn On / Turn Off Service, Payment Issues, etc.)
(phone hours 8 a.m. - 5 p.m., Mon.- Fri.)
(toll-free outside of 520 area code)

520-791-3242
TW_Web1@tucsonaz.gov
800-598-9449

  • Customer Support Unit (Water Quality & Pressure Questions / Concerns)

520-791-5945
CustomerSupportUnit@tucsonaz.gov

  • Distribution Design / Main Replacement Projects 520-791-2648
  • Mapping / GIS Records Center

520-791-2658
twmapinfo@tucsonaz.gov

  • Public Information Office

tw_pio@tucsonaz.gov

  • Conservation & Stormwater Resources Division

    Conservation office: conservation@tucsonaz.gov | 520-791-4331

  • Water Waste Enforcement

520-791-2514
WaterWaste@tucsonaz.gov

Tucson Water Addresses

E-mail:

Mail your Utility Services Statement payment to:

  • City of Tucson
    P.O. Box 51040
    Los Angeles, CA 90051-5340

Postal mail (general correspondence):

  • Tucson Water
    P.O. Box 27210
    Tucson, AZ 85726-7210

Tucson Water Administration is located at 310 W. Alameda St., Tucson, 85701 (northeast corner of W. Alameda St. and N. Granada Ave.).

downtown.gif

Water Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 7575 E. Speedway Blvd - Closed
  • 255 W. Alameda St. 8 am-5 pm

TW_web1@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com

OTHER UTILITY SERVICES

SEWER & WASTEWATER - Charges, Questions (Pima County)
520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.

GARBAGE/RECYCLING Charges, Questions (City Environmental Services)
520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.

WATER LEAKS (non-emergency)
waterleaks@tucsonaz.gov

WATER QUALITY / PRESSURE CONCERNS
520-791-5945
CustomerSupportUnit@tucsonaz.gov

WATER WASTE
520-791-2514
WaterWaste@tucsonaz.gov

MORE "CONTACT TUCSON WATER" INFO

Back to top