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Account Setup Instructions(PDF, 4MB) Instrucciones de Configuración de Cuenta(PDF, 4MB) How to Make a One-Time Payment(PDF, 3MB) Cómo Hacer un Pago único(PDF, 2MB)
PAY BY PHONE Pay 24 hours a day using: -MasterCard, Visa, Discover -Or electronic check Interactive Voice Response system: (520)-7913242
PAY BY MAIL Use the pre-addressed envelope included in your bill or mail to: City of Tucson P.O. Box 51040 Los Angeles, CA 90051-5340
PAY AT DROPBOX (All City cashier locations are temporarily closed for in-person payments.) -City of Tucson payment dropbox locations
Low Income Assistance Program
Programa de Asistencia para Clientes de Ingreso Bajos
High Bill/Usage Alert Help
PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on this page or contact Customer Service directly using one of the methods available below.
Contact Information
EMERGENCY (24 hours) (broken water main or pipeline, etc.) 520-791-4133
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_web1@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO