Pay Your Utility Bill

Online Payment System

Make One-time Payment

No registration required

Utility Bill Payment Portal

Create a secure account to:

  • Set up payment methods
  • View statements electronically
  • Set up Autopay
  • Receive billing notices by email or text
  • Set up Text-to-Pay

Online Bill Payment Instructions

Account Setup Instructions(PDF, 4MB)
Instrucciones de Configuración de Cuenta(PDF, 4MB)
How to Make a One-Time Payment(PDF, 3MB)
Cómo Hacer un Pago único(PDF, 2MB)

Other Ways to Pay

PAY BY PHONE
Pay 24 hours a day using:
-MasterCard, Visa, Discover
-Or electronic check
Interactive Voice Response system: (520)-7913242

PAY BY MAIL
Use the pre-addressed envelope included in your bill or mail to:
City of Tucson
P.O. Box 51040
Los Angeles, CA 90051-5340

PAY AT DROPBOX
(All City cashier locations are temporarily closed for in-person payments.)
-City of Tucson payment dropbox locations

Low Income Assistance/High Bill-Usage Alert

Low Income Assistance Program

Programa de Asistencia para Clientes de Ingreso Bajos

High Bill/Usage Alert Help

PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on this page or contact Customer Service directly using one of the methods available below.

Contact Us

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
520-791-4133

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 255 W. Alameda St. 8 am-5 pm

TW_web1@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com