Online Payments
For streamlined bill payments every month, go with paperless convenience and sign up for online payments. Through your personalized online payment portal, you can create a secure account to:
- Set up payment methods
- View statements electronically
- Set up Autopay
- Sign up to receive paperless billing notices by email or text
- Set up Text-to-Pay
Pay Now or Create a Payment Portal Account
Take 12 minutes to register with these instructions(PDF, 4MB) or log in to Pay Now. For instructions in Spanish, click here(PDF, 4MB).
Customers have the option to sign up for paperless billing once logged in to the payment portal.
Pay Now / Sign Up
Make a One-Time Payment
You can make a one-time payment at any time, no registration required. For instructions in English, click here(PDF, 3MB). For instructions in Spanish, click here(PDF, 2MB).
Make One-time Payment
Other Ways to Pay
Pay by Phone
Paying over the phone is available 24/7. Accepted payment networks include Mastercard, Visa, Discover, and electronic checks.
Access our Interactive Voice Response system at (520) 791-3242. Customers with delinquent accounts or interrupted water services may use this method but will need to contact Customer Service to verify their payment.
Pay by Mail
Use the pre-addressed envelope included in your bill. If using your own envelope, please address to:
City of Tucson
P.O. Box 51040
Los Angeles, CA, 90051-5340
Pay in Person
Leave at Dropbox
Dropboxes are available at the locations below and can accept payments at any time.
Pay with Cashier
Cashiers are available at the locations below Monday through Friday from 8:30 a.m. to 4:30 p.m. and can accept Visa, Mastercard, Discover, checks, money orders, or cash.
3rd Party Vendors
Vendors like Walmart and Western Union will accept utility bill payments at convenient locations. This method can take 7-10 days to be verified so customers should not use this method if their account is delinquent or water service has been interrupted.
A $28 charge will be applied for return checks to cover processing.
Dropbox and Cashier Locations
Planning and Development Services Center (Downtown)
201 N. Stone Avenue.
Cashier Only
Patrick K. Hardesty Midtown Multi-Service Center (Midtown)
1100 S. Alvernon Way
Dropbox and Cashier
Thomas O. Price Service Center (Southside)
4004 S. Park Avenue.
Dropbox and Cashier
Ward 2 Office (Eastside)
7820 E. Broadway Boulevard
Dropbox Only
Your Water Bill
Explore resources about your water bill including financial assistance programs, water rate breakdowns, and help with reading your bill or meter.
Your Water Bill
PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on this page.