Retrieve an Impounded Vehicle

Please review the information below so you understand what's required to retrieve your vehicle.

A tow company will not release an impounded vehicle without paperwork from the Tucson Police Department.

Come to the Impound Lobby at the Westside Police Service Center, 1310 West Miracle Mile, Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays), and bring with you the required documents below. Questions? Call us at 520-791-4440.

If your vehicle was impounded as evidence, contact the case detective to obtain specific information on the release of your vehicle.

If your vehicle was impounded by another law enforcement agency, you will need to contact that agency for assistance.

Required documents

Step 1.A valid driver's license

We cannot release a vehicle to a person whose driver's license does not show as valid when run through an Arizona Motor Vehicle Division database.

Step 2.Current vehicle registration

If the vehicle was sold or title was transferred after impound, the vehicle will only be released after the full 20-day mandatory storage period.

Step 3.*Title

*Only needed if you are using a temporary registration permit or are repossessing the vehicle.

If you are repossessing the vehicle, you will also need:

  • An original notarized Hold Harmless Letter
  • An original notarized Repossession Affidavit from the Arizona Motor Vehicle Division
  • An original notarized Authorization Letter (a letter from the vehicle owner to the Tucson Police Department authorizing a specific individual [agent] to obtain the release for a specific vehicle). The letter must include:
  1. The complete legal name and date of birth of the agent
  2. A complete description of the vehicle, including year, make, model, body style, color, and VIN.
  3. The letter must be an original and must be notarized. Copies will not be accepted.

Step 4.Proof of insurance

Must be current, valid, and vehicle specific.

Step 5.Means to pay an administrative fee of $150

We accept cash in the exact amount (no coins or split types of payment), cashier’s checks, credit and debit cards (card holder must be present), and money orders. Cashier's checks and money orders should be made out to City of Tucson.

Step 6.Next, see the Release and fees tab

Release and fees

Once you have met all the requirements (see the Required documents tab):

Step 1.Release form

  • You will be given a release form.
  • You must present your release form, proof of identity, and proof of ownership at the tow company.

Step 2.Storage, Towing and Mileage Fees

The tow company will not release your vehicle until all fees are paid and appropriate paperwork from the Tucson Police Department is received.

If you have difficulty paying the storage, towing and mileage fees, but wish to retain ownership of your vehicle, you should contact the tow company and discuss the matter with them directly.

The amounts charged for the administrative fee and daily storage are set and mandated by state law. Fees for towing and mileage are set through a contract with the City of Tucson and the current towing vendor. Refer to the Notice of Impound (given to the driver at time of impound and/or sent via mail) for the current towing vendor and their contact information.

  • Administrative Fee $150 payable to the City of Tucson
  • Storage Fee $25 per day – per calendar day and any portion of a calendar day
  • Towing and mileage fee Contact the contracted vendor. This fee is paid directly to the tow company.

Step 3.Release timeframes

State law dictates specific conditions under which a vehicle may be released prior to the mandatory 20 days – personal hardships cannot be considered. In addition to a valid driver’s license, registration, and vehicle-specific insurance, the following criteria must be met:

  • You must have been listed as an owner on the title in the MVD database at the time of the impound. If you sell the vehicle or change the name on the title after the vehicle was impounded, the new owner will not qualify for an early release.
  • If you own the vehicle, but have not yet transferred the title into your name, you will have to prove to our satisfaction that you owned the vehicle at the time it was impounded. This can be accomplished by an original notarized bill of sale or an original notarized title. If the title is changed while the vehicle is impounded, this will result in your vehicle remaining impounded for the entire mandatory 20-day period. 

Request a hearing

If you feel your vehicle was improperly impounded, you may request a hearing from the Tucson Police Department in writing or in person. According to A.R.S. 28-3514 (6G), a request for hearing must be received within 10 days from the date on the Notice of Impound. If your request is received after that time, you will not be granted a hearing.

Hearings are:

  • Conducted by the Impound Unit Supervisor of the Tucson Police Department and may be held telephonically or in person.
  • There is no charge for a hearing and an attorney is not required, as the process is informal.
  • You will be required to articulate why your vehicle was impounded improperly. The outcome of any criminal or civil traffic citation has no bearing on the impoundment of your vehicle.

Specific circumstances

Review the information below as it applies to your specific circumstances.

Vehicle impounded for no driver's license

If your vehicle was impounded for no driver's license, or for a revoked or cancelled driver's license:

 Owner was the driver with the violation

  • The registered owner or their spouse was the driver with the violation and their driver’s license has been reinstated.
  • The registered owner is responsible for all associated fees.

Owner was not the driver with the violation

  • The registered owner or their spouse was not the driver with the violation, and is willing to appear in person with a valid driver’s license to sign an Agreement of Operations stating they will only allow the vehicle to be driven by a driver with a valid driver’s license.
  • The registered owner is responsible for all associated fees.

Vehicle impounded for ignition interlock violation

Owner was the driver with the violation

If the registered owner or their spouse was the driver with the violation, and has had the interlock device installed while the vehicle is impounded, present documentation showing the device is now installed.

Owner was not the driver with the violation

If the registered owner or their spouse was not the driver with the violation, they can appear in person with a valid driver’s license to sign an Agreement of Operations stating they will only allow the vehicle to be driven by a driver with a valid driver’s license.

Vehicle impounded for extreme/aggravated DUI or driver under 21 with alcohol in their system

Owner was the driver with the violation

The vehicle will not be released early.

Owner was not the driver with the violation

If the registered owner or their spouse was not the driver with the violation, they can appear in person with a valid driver’s license to sign an Agreement of Operations stating they will only allow the vehicle to be driven by a driver with a valid driver’s license.

Vehicle impounded for off-road violation

If you were cited for an “off-road” violation (TC 11-70.1) and your vehicle was impounded, you should have been given a court date at Tucson City Court within 48 hours of the violation.

At that hearing, the judge will determine if your vehicle will be released and if you will pay the towing and storage costs. Per A.R.S. §28-3511, this impound is not subject to the mandatory 20 days.

You do not need paperwork from the Tucson Police Department before obtaining your vehicle (in this instance only).

Impounded employee-operated vehicle

If an employee of a business, parking service, or repair garage was operating the vehicle (“subject to bailment”) when it was impounded, the registered owner may claim the vehicle with proper documentation.

Impounded rental vehicle

If the vehicle was a rental (registered under A.R.S. §28-2166) and was being driven by a renter:

  • An employee of the rental agency with proper credentials and identification must present all required documents, along with a valid rental contract and a notarized letter on company letterhead authorizing the employee to recover the vehicle on the company’s behalf.

Impounded vehicle subject to repossession

Lien holders must meet the requirements of A.R.S. §28-3512 D, E, F and G. To be granted release:

  • The lien holder must have been listed as the lien holder on the MVD record at the time of the impound.
  • The lien must still be in force.
  • The lien holder must provide a Hold Harmless Letter, Repossession Affidavit, and Letter of Authorization. (See Required documents tab.)
  • Documents must be the original notarized documents.