Alternate Lease Agreement(PDF, 146KB)
Residential Meter Downsizing Request(PDF, 178KB)
Pay Your Utility Bill
Complete forms to start or stop your residential water service, learn how to detect water leaks, a water audit, receive free home conservation materials, and how to resolve a high water bill.
Learn about the process and requirements related to reclaimed water service.
PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on our website or contact Customer Service directly using one of the options available below.
EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
WATER CUSTOMER SERVICE
Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: email@example.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County)
520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services)
520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO