Digital Utility Transformation

At Tucson Water, your trust and support are at the heart of everything we do. We are committed to ensuring that every dollar you contribute is used wisely to enhance the quality, reliability, and efficiency of our services. Our ongoing digital transformation initiative is designed to create a more efficient, reliable, and customer-friendly experience.

Advanced Asset Management

We are implementing a modern asset management system that allows us to monitor and maintain our infrastructure more effectively. This system helps us proactively identify and address potential issues, reducing downtime and ensuring a consistent water supply to your home or business.

Upgraded Customer Information System (CIS)

Your support enables us to enhance our Customer Information System (CIS), making it easier for you to manage your account. This upgrade will provide you with a more intuitive interface, allowing you to access billing information, track your water usage, and communicate with us more effectively.

Automated Metering Infrastructure (AMI)

We are investing in Automated Metering Infrastructure (AMI) to provide you with real-time insights into your water usage. AMI allows us to read meters remotely, reducing the need for manual readings and providing you with accurate, up-to-date information on your consumption. This technology empowers you to monitor your usage patterns, promote conservation, and potentially lower your water bills.

Increased Operational Efficiency

Our digital transformation is driving operational efficiencies that allow us to manage costs more effectively, ultimately helping to keep water rates fair and stable for all residents. By leveraging advanced technology, we’re also minimizing environmental impact and promoting sustainability within our community.

Enhanced Customer Experience

The improvements we’re making are designed to enhance your overall experience with our services. Whether you’re paying your bill online, checking your water usage, or contacting our support team, these upgrades ensure that interacting with Tucson Water is more convenient and responsive.

We take our responsibility to manage public resources seriously, and your contributions are directly funding these essential upgrades. Thank you for your continued trust and support as we work together to build a better, more connected water system for our community.