The City of Tucson Planning and Development Services Department (PDSD) is aware of phishing emails that appear to be official PDSD correspondence. PDSD will never request payment or wire transfers by email. Official permit invoices are sent exclusively from noreply@eplmail.tylerapp.com. To report a phishing email or ask questions about fees, contact us at 520-791-5550.
There are many ways you can learn more, or ask questions, about your water quality.
Interactive water quality map tucsonaz.gov/water/mywaterquality Enter a street address or intersection for water quality test results from a nearby Tucson Water sample point. A pop-up screen lists water-quality parameters, plus grains per gallon to maintain a water softener.
Annual water quality report An annual water quality report for the main system and nine isolated well systems. Available in English, Spanish, and accessible formats.
Water Quality Support Unit CustomerSupportUnit@tucsonaz.gov or (520) 791-5945 For questions about water taste, odor, appearance, or water pressure.
Website Tucsonaz.gov/water/about-your-water-quality A great first stop for reports, maps, definitions, monitoring info, and downloads.
Very Social facebook.com/Tucsonwater twitter.com/TucsonWater instagram.com/tucsonwateraz youtube.com/user/tucsonwater We’re also on Nextdoor.
Mail Public Information team at tw_pio@tucsonaz.gov or 520-791-2666 For general questions or paper copies to be mailed to you.
Want to be friends with YOUR water? Find us on social media.
This article appeared in the December 2020 edition of Water Matters.
Share your comments or suggestions with tw_pio@tucsonaz.gov.
Contact Information
EMERGENCY CONTACT (M-F 6am-9pm) (520) 791-4133
EMERGENCY CONTACT (After hours) (broken water main or pipeline, etc.) 311
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_CustomerService@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO