NOTICE (January 6): Tucson Water will continue its suspension of water turn-offs and late fees until January 31, 2021 due to the COVID-19 pandemic. We encourage customers to continue paying their bills, in whole or in part, to avoid higher charges at a later date. All City cashier stations remain closed to the public.
The City of Tucson is providing assistance to qualifying residential utility customers (water, sewer, and trash), who have financial hardship resulting from the COVID-19 pandemic. Awards can be made up to 50% of delinquent service-related charges. Funds will be awarded on a first-come, first-served basis until exhausted.
Eligibility:
- Residential utility customers within the City of Tucson or City of South Tucson limits
- Residents must have been negatively impacted by COVID-19
- Residents must self-certify that they meet household income guidelines for the past 30 days
Click here to apply, or call 520-791-3253.
Online Payment System
Create a secure account to:
Set up payment methods
View statements electronically
Set up Autopay
Receive billing notices by email or text
Set up Text-to-Pay
No registration required
Online Bill Payment Instructions
Account Setup Instructions (pdf)
Instrucciones de Configuración de Cuenta (pdf)
How to Make a One-Time Payment (pdf)
Cómo Hacer un Pago único (pdf)
Frequently Asked Questions
Other Ways to Pay
Pay by Phone
Pay 24 hours a day using:
- MasterCard, Visa, Discover
- Or electronic check
Interactive Voice Response system:
(520) 791-3242
Pay by Mail
Use the pre-addressed envelope included in your bill or mail to:
City of Tucson
P.O. Box 51040
Los Angeles, CA 90051-5340
Pay at Dropbox
(All City cashier locations are temporarily closed for in-person payments.)
Low Income Assistance/High Bill-Usage Alert
Low Income Assistance Program
Programa de Asistencia para Clientes de Ingreso Bajos
High Bill/Usage Alert Help