Online Payment System
Create a secure account to:
- Set up payment methods
- View statements electronically
- Set up Autopay
- Receive billing notices by email or text
- Set up Text-to-Pay
No registration required
Online Bill Payment Instructions
Account Setup Instructions (pdf)
Instrucciones de Configuración de Cuenta (pdf)
How to Make a One-Time Payment (pdf)
Cómo Hacer un Pago único (pdf)
Frequently Asked Questions
Other Ways to Pay
Pay by Phone
Pay 24 hours a day using:
- MasterCard, Visa, Discover
- Or electronic check
Interactive Voice Response system:
(520) 791-3242
Pay by Mail
Use the pre-addressed envelope included in your bill or mail to:
City of Tucson
P.O. Box 51040
Los Angeles, CA 90051-5340
Pay at Dropbox
(All City cashier locations are temporarily closed for in-person payments.)
Low Income Assistance/High Bill-Usage Alert
Low Income Assistance Program
Programa de Asistencia para Clientes de Ingreso Bajos
High Bill/Usage Alert Help
PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on this page or contact Customer Service directly using one of the methods available below.