(May 19) Tucson Water will continue its suspension of water turn-offs and late fees through June 30 due to ongoing coronavirus concerns. We encourage customers to continue paying their bills, in whole or in part, to avoid higher charges at a later date.
Coming Soon - New Online Payment System
The City of Tucson is launching a new online payment system for utility services accounts.
On June 17, all current AutoPay and eBill/paperless customers will be required to create an account in the new system to continue automatic payments and/or receive their bill electronically. New signups for AutoPay and eBill will not be available until that date.
Online Account Management
Other Ways to Pay
Pay by Phone
Pay 24 hours a day using:
- MasterCard, Visa, Discover
- Or electronic check
Interactive Voice Response system:
Pay by Mail
Use the pre-addressed envelope included in your bill or mail to:
City of Tucson
P.O. Box 52771
Phoenix, AZ 85072-2771.
Pay at Dropbox
(All City cashier locations are temporarily closed for in-person payments.)
Low Income Assistance/High Bill-Usage Alert
- Low Income Assistance Program
- Programa de Asistencia para Clientes de Ingreso Bajos
- High Bill/Usage Alert Help
Enter your email and/or mobile phone number to receive a reminder and link when the new online payment system goes live on June 17. The City of Tucson will not share your information.