Now Live - New Online Payment System
(August 3) NOTICE: If you have received a pink envelope at your address with an incorrect name, please know that your account and financial information are safe and secure. A data processing error occurred that affected only this one mailing, which is intended for customers who were previously enrolled in AutoPay. We sincerely apologize for the inconvenience and concern this may have caused. Please be aware that if you were set up with Automatic payments prior to June 17th, 2020 you will need to re-enroll in the program using the payment portal below.
The City of Tucson has a new online payment system for utility services accounts.
All current AutoPay and eBill/paperless customers must create an account in the new system to continue automatic payments and/or receive their bill electronically.
You will not be able to use your old password/sign-in to access the new system.
Create a secure account to:
Set up payment methods
View statements electronically
Set up Autopay
Receive billing notices by email or text
Set up Text-to-Pay
No registration required
Online Bill Payment Instructions
Account Setup Instructions (pdf)
Instrucciones de Configuración de Cuenta (pdf)
How to Make a One-Time Payment (pdf)
Cómo Hacer un Pago único (pdf)
Frequently Asked Questions
Other Ways to Pay
Pay by Phone
Pay 24 hours a day using:
- MasterCard, Visa, Discover
- Or electronic check
Interactive Voice Response system:
(520) 791-3242
Pay by Mail
Use the pre-addressed envelope included in your bill or mail to:
City of Tucson
P.O. Box 52771
Phoenix, AZ 85072-2771.
Pay at Dropbox
(All City cashier locations are temporarily closed for in-person payments.)
Low Income Assistance/High Bill-Usage Alert
Low Income Assistance Program
Programa de Asistencia para Clientes de Ingreso Bajos
High Bill/Usage Alert Help