Business License Renewal FAQs
ATTENTION:
The Taxpayer Assistance teams (License, Investigations, and Tax Audit) will be unavailable in person on Friday, November 28th, as the County-City Public Works Building will be closed that day. All three teams will still provide phone coverage 8 a.m. to 5 p.m.
We apologize for any inconvenience this may cause.
Location: County-City Public Works Building, 201 N Stone Ave, Tucson, AZ, 85701
License team customer service email: License@tucsonaz.gov
License team customer service phone: (520) 791-4566 Monday through Friday, 8 a.m. to 5 p.m.
Mailing Address: City of Tucson License Section, PO Box 27210, Tucson, AZ, 85726-7210
When will renewal bills be mailed?
License renewal fees for annual licenses were added in mid-October, so that businesses wishing to pay early may do so online at this time. In November, renewal bills will be printed and mailed to businesses. The mailing will be done over the course of two weeks, so renewals should arrive in mailboxes between mid-November and the start of December.
May I pay my renewal online?
Yes, the 2026 renewal fees were added to accounts in mid-October. You will need to create an online account with a username and password on our OpenGov online portal, and link your PIDN (license number) to the online account. The portal can be found at https://tucsonaz.taxandrevenue.opengov.com. Instructions for using the portal can be found at https://www.tucsonaz.gov/Departments/Business-Services-Department/Taxpayer-Assistance-Division/Tax-and-License-Online-Services.
I already paid my 2026 renewal; why did I still get a 2026 renewal bill in the mail?
The data for the printing and mailing of the renewal bills was sent to our vendor on 11/10/2025, so it was inevitable that some payments would be made (mostly online) between that date and the actual mailing of the renewal bills. If you paid your renewal fees online, you should be able to verify your balance due on the OpenGov online portal, or by contacting the License team at the information listed at the top of this page.
How do I cancel my license?
Please send written notice to the License team with the license number/PIDN, business name, your name and title (owner, partner, member, etc.), the effective date of closure or sale of the business, and a brief reason for the cancellation. If the business has been sold, please also include information about the new owner(s). Cancellations must be received in writing; they will not be taken over the phone. When emailing the License team for a cancellation, please use a subject line of “Out of Business”. If there are still filings or amounts due on the license account from prior to the cancellation date, you will be sent an itemized bill for these items.
How do I change the location on my license?
Please send written notice to the License team with the license number/PIDN, business name, and the new location address. When emailing the License team for a location change, please use a subject line of “Location Change”. Here are some notes regarding business locations that may apply to you:
- The location address for a commercial real property rental license is the address(es) associated with the parcel(s) being rented. This will not change unless Pima County has changed the assigned address for a parcel.
- Massage establishment licenses cannot be transferred to a new location address. A new application package must be submitted, the application fee paid, and a new site inspection must be performed.
- If the new location address is the owner’s residence inside the City of Tucson, a new Home Occupation Form must be completed and submitted to the License team. The Home Occupation Form may be found at https://www.tucsonaz.gov/Departments/Business-Services-Department/Apply-for-a-Business-License, near the bottom of the page.
- If the new location address is a commercial location within the City of Tucson, the location change will be referred by the License team for a new zoning review.
My business is now located outside of Tucson—do I still need a Tucson business license?
If services are being performed inside city limits, or if employees or agents of your business will be coming inside city limits to meet with clients or to deliver goods, a City of Tucson business license is still required. If you are not certain, feel free to send us your circumstances in writing, and we will provide a determination of whether a license is required, in writing.
How do I change contact information (phone number, email address, mailing address) on my license?
Please send written notice to the License team with the license number/PIDN, business name, and the new contact information. When emailing the License team to change contact information on your license, please use a subject line of “Change Contact Info”.
Can I change any information on my license(s) using the online portal?
No. While there is a link to update “Account Information”, it only updates information on the online account, and does not affect any licenses you have associated with your online account. Other FAQs on this page provide instructions for changing information on your licenses.
Why does the city for my location address now say “Pima County” or “Pinal County”?
This is being done to try and more clearly identify whether business locations are inside or outside of city limits. If the “city” in your location address is now “Pima County”, the address is in unincorporated Pima County, even if the postal city implies it is in Tucson or Marana. Likewise, if the “city” in your location address is now “Pinal County”, the address is in southern unincorporated Pinal County, but the postal city implies it is in Tucson or Marana.
I now have an LLC or a corporation, how do I change my license to show this?
If the ownership of your business has changed, please contact us to see if a new license application will be required. Examples of an ownership change include (but are not limited to) changing from a sole proprietorship to an LLC or to a corporation, even if you are the only member of the LLC or the only officer of the corporation.