A cost study is conducted as needed to determine the fees that a benefiting customer will pay for various water installations (such as metered connections to the water system and hydrants) and other services received. The 2013 study was reviewed by the Citizens’ Water Advisory Committee and recommended for forwarding to the Mayor and Council. On May 21, 2013, following a public hearing, the Mayor and Council approved and adopted the FY 2013 Miscellaneous Fee Study. These fees remain in effect.
Protected Main and Facility Programs Fees, effective July 1, 2013, are listed below:
Protected Main. The protected main fee is collected by Tucson Water on behalf of the customer who originally paid for a main (protected main). This fee is assessed on the customer who is connecting to the protected main and is based on the lineal foot frontage of that customer's property and of the diameter of the protected main. Cost recovery is limited to 15 years and may not exceed the original cost of the main.
Water facilities other than distribution mains. The protected facilities fee is a unique calculation (for example, the percentage of the connecting customer's estimated total services to the number of services possible to be served by the facility multiplied by the total cost of the facility's construction), so that standard fees cannot be developed.
Protected Main. A fee for administering the programs is also charged to the connecting customer.
Protected Facilities. A fee for administering the programs is also charged to the connecting customer.
For more information or questions about fees, call 520-791-5164.
Contact Information
EMERGENCY CONTACT (M-F 6am-9pm) (520) 791-4133
EMERGENCY CONTACT (After hours) (broken water main or pipeline, etc.) 311
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_CustomerService@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO